Customer Service High School
Resume:
Shameka D. Young
Gainesville, FL *****
Objective
To obtain a position in which I will be able to utilize my skills, dedication and experience to further advance my career goals.
Work Experience
Juvenile Detention Officer, Department of Juvenile Justice Gainesville, FL 2010-Present
Conduct initial intake interview of juveniles presented to the Juvenile Community Resource Center (JCRC) charged with a new law violation. Intake process consists of initial screening paperwork, finger printing the youth, and processing the youth's mug shot. Basic office duties are also performed such as faxing, scanning, emailing and preparing various departmental documents.
Patient Transport, Shands at the University of Florida Gainesville, FL 2006-2009
Transport patients within the hospital by wheelchairs, stretcher, beds and morgue carts.
Secretary, Law Offices of Horace Moore Gainesville, FL 2004-2006
Basic general office duties to include answering a multiple line switchboard, faxing, filing, drafting various documents for the attorney, greet customers, serve as a liaison between the Alachua County Court House and this attorney’s office.
Housekeeper, Residence Inn Gainesville, FL 2000-2003
Clean customer suites after check out and assist in the laundry room as needed. Assisted customers with any concerns they had during their visit.
Deli Clerk, Publix Supermarkets Gainesville, FL 2003-2006
Assist customers with their customer service needs & general deli duties to include cooking and preparing foods. Performed store closing duties such as sweeping, mopping, washing dishes and any other duties as assigned.
Education
Columbia North High School, Columbia, North Carolina High School Diploma 2010
Computer Skills
Proficient in all Microsoft Office Applications
Proficient in medical terminology
Juvenile Justice Information Systems (JJIS)
Detention Facility Management System (DFMS)
MorphoTrak Fingerprinting System
Navicare System at Shands
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