Sales Customer Service

KENNETH D. ELLIOTT

**** *. *******, ******, **** 44202

• 330-***-**** (H) • 330-***-**** (C) • ************@*****.***

EXECUTIVE SALES AND CUSTOMER SERVICE MANAGEMENT

Results-oriented business professional with a record of initiative and sound judgment in a variety of leadership positions. Proven ability to develop business and retain customers while quickly adapting to new challenges. Recognized for ability to maintain professionalism at all times. Excellent organizational and interpersonal skills with constant attention to detail and a strong work ethic. Creative problem-solver who leverages excellent negotiation and presentation skills and dedicated to consistently exceed corporate and client expectations. Areas of expertise include:

● Customer Service ● Organizational Needs Assessment

● Relationship Selling ● Project Management

● Staff Development and Mentoring ● Strategic and Tactical Planning

● Call Center Management ● Financial Planning and Budgeting

PROFESSIONAL EXPERIENCE

Windstream Communications, Little Rock, AR 1986 – March, 2010

Provider of voice and data services, advanced phone systems and equipment, broadband internet and digital television services with $3.7B in annual revenues.

Area Vice President – Northeast Region (2006 – March, 2010)

Managed a staff of 100 including 4 Directors, 2 Technical Sales Managers and 1 Supervisor of Sales Support. Four state region annual revenues of $346M.

• Led the consolidation of 2 support offices resulting in $600M annualized savings.

• Maintained one of the lowest access line loss rates within the industry of 2.7%.

• Directed Sales Transition Team in the Windstream acquisition of D&E Communications.

• Implemented new sales training course, coupled with a new sales pipeline management tool.

Director – Business Solutions for Ohio, Pennsylvania & New York (2005 – 2006)

Managed a staff of 55 field sales, sales engineering, sales support/order entry and inside sales.

• Successful retention of $90M base services, increased business revenue streams and system implementations.

• Led the transition of the Northeast Sales function from ALLTEL to Windstream.

• Management team member for Capital, Expense and Planning Budgets.

Director – Business Solutions for Kentucky (2002 – 2005)

Managed a staff of 45 field sales, sales engineering, sales support/order entry and inside sales.

• Directed sales transition team in Kentucky of the $1.9B ALLTEL acquisition of Verizon.

• Successfully sold a 5 year $28M agreement for statewide broadband network to Kentucky’s Post-Secondary Education Facilities.

• Consistently exceeded sales revenue for 4 years averaging 135% of goals.

• Successfully sold a 5 year $25M service agreement to the University of Kentucky.

Kenneth Elliott, Page 2

Director - Major Account Sales (1997 – 2002)

Managed a staff of 20 field sales, sales engineering, sales support/order entry and inside sales.

• Successful retention of $25M base services, increased business revenue streams and system implementations.

• Consistently exceeded sales revenue for 5 years averaging 121% of goals.

• Management team member for Capital, Expense and Planning Budgets, and Union Contracts.

Manager - Customer Sales and Service (1994 – 1997)

Managed the daily operations of the Northeast Ohio Region for business, residential, collections and directory services. Inbound Call Center consisted of 3 supervisors and 30 representatives. Sales staff included 1 sales manager and 14 sales representatives.

• Consistently exceeded sales revenues for 3 years averaging 115% of goals.

• Project Team Leader for Ohio Business Office Call Center consolidation of 3 offices.

Supervisor - Product Development for Northeast Region (1990 – 1994)

Product management of Digital Centrex Services, voice messaging and business products sales and services.

• Developed marketing strategies, implemented sales plans for new business products and services.

• Researched and analyzed market areas for potential new services.

• Designed and implemented promotional strategies for new product introductions.

Sales Representative - Major Accounts (1986 – 1990)

Managed major account system sales, access lines, maintenance service agreements, Digital Centrex Services, move/add/changes and voice messaging.

• Led implementation of E-911 in Lorain County; the company’s first 911 system.

• Received the President’s Award for exceptional performance and outstanding contribution.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Applied Science Degree, Lorain County Community College, Elyria, OH

Marketing, Sales, Product/Project, General Business,

Telephony/Technology Development Courses – Windstream Communications

IBM, Xerox, Meyers Briggs, Axiom Sales Training Programs

AWARDS

Windstream President, ACE, Elite Sales

White House Communications Agency Certification of Appreciation

Kenneth Elliott, Page 3

CIVIC AFFILIATIONS

Chamber of Commerce, Serving Cities within OH, PA, NY, KY

City of Aurora – Safety Committee Member

Lions Club President

Kiwanis Club

COMPUTER SKILLS

MS Word, Excel, Outlook, PowerPoint, Access, Visio

Salesforce.com, Gantt Charts

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