Sales Customer Service
Resume:
SEEMA B SHAH
Ashburn, VA **147
************@*******.***
Objective: Business Development Manager determined to meet or exceed sales goal on a consistent basic by utilizing strong interpersonal communications, organizational and presentation skill driven to exceed expectations and willing to work efficiently and effectively. Successful in communicating with people at all levels and with other departments as needed to best serve the customer.
Summary: Astute, result-oriented leader with the ability to manage multiple projects and meet deadlines in a fast-paced environment. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player working effectively with customer and senior management in accomplishing objectives. Exemplary communication and presentation skills . Computer literate .
PROFESSIONAL WORK EXPERIENCE
Capital One Bank AUGUST 2004- Present
Title: Senior Branch Manager /Assistant Vice President
• Effectively managed the daily operations of the branch with emphasis on planning, leading and developing branch staff to achieve sales and audit goals.
• Ensure branch activities are in compliance with policies, procedures and federal regulations.
• Perform Managerial duties including interviewing applicants, assigning and reviewing progress of assignments and conducting performance appraisals.
• Demonstrated high-level management skills by effectively supervising personnel and operational functions.
• Responsible for employee development through training, coaching, constructive criticism and positive feedback.
• Responsible for retention of staff by promoting a positive, supportive environment for employees.
• Ensured increased productivity and profitability.
• Identify problems and problem situations, analyze alternative courses of action, and implement effective solutions.
• Demonstrated professional and positive leadership image to customers and staff, including outside sales and business calls.
• Responsible for net growth of deposit base by new account acquisition and existing customer retention.
Sephora APRIL 2002-March 2005
Title: Sales and Services Associate
• Greeting, assisting and directing customer to appropriate products.
• Participated in sales seminars
• Coordinated sales tools to increase store production
• Responsible for giving customer right knowledge of the products.
• Resolving customer service issue.
Cellular Services/Check Cashed Co. OCT 2000- AUG 2004
Title: Sales and Marketing Manager
• Supervised 6 employees. Performed general operations of store.
• Handling large amount of cash.
• Interviewed and selected new employees.
• Performed general operation of store.
• Responsible of cashing checks, money order, paying bills doing western union for customer.
• Ordering large amount of money.
• Responsible for deposits of cash & checks in bank.
Macys Oct 2000-Apri l2002
Title: Sales and Services
• Greeting, assisting and directing customer to appropriate products.
• Participated in sales seminars
• Coordinated sales tools to increase store production
• Responsible for giving customer right knowledge of the products.
• Resolving customer service issue.
• Attain individual sales goals
Merrill Lynch (January 1998 to November 1998)
Title: System Tester
• Perform both front end and back end testing
• Create and modify investment portfolios through the GUI
• Make SQL queries every time and investment portfolio is created and a modification is made to make sure that the data is saved in the database properly
• Print the investment portfolio and compare it with the requirement document to make sure that format is right
• Make SQL queries to make sure that the content of the print out is consistent with the database
• Write test cases based on the base lined systems requirements documents
• Execute test cases and write MRs
• Perform systems and regression testing
• Attend MR review board meeting
Maharashtra Government, India (September 1997 To November 1997)
Title: Programmer/Analyst
The Civil Supply Corporation is an organization run by Maharashtra Government, India to fulfill the basic needs of people by means of Ration Card system. Ration Card is a family identification, which provides information about family members, products that family purchase from Civil Supplies Corporation.
Responsibilities as a designer include:
• To create forms on Ration Card, customer transaction, products, etc.
• To create customers wise and products wise reports daily and monthly.
EDUCATION
Concourse institute and Software Technologies Ltd
Web technology (JAVA, Html, Html Servlets and ASP).
GEBBS Software Education (INDIA).
Unix, C, C++, VC++, Oracle 8, Developer 2000 (Forms and Reports)
Educational Qualifications
Bachelors in Business Administration, June 1998
Associates Software Application Development. March 1998
PERSONAL
• Willing to travel and/or relocate.
• Excellent research, communication and interpersonal skills
• Ability to quickly grasp and master new languages and software.
• Effectively work with diverse applications.
• Open to training and eager to learn new skills and work under challenging conditions.
Contact this candidate