Quality Manager, CQA and SQF Practitioner /Project Manager

Nicole’ Perrin Balugo

***** *. ***** ****** ********* Park, IL 60805

Phone: 404-***-**** Email: *********@***.***

Hands on Troubleshooter

“Seasoned enough to add valuable spice yet open minded enough to listen and learn”.

Ready to assume the leadership responsibilities of a fast paced high pressured environment, to serve and improve product quality and turnaround time. To direct the process improvement initiatives of a global leader, design, implement and support the adherence to corporate goals, collaborating with employees, customers and suppliers, insuring continuous improvement of process, products and services.

Professional Experience

April 2000 to Present - IMI- ISO Management Inc., Project Manager, C.E.O. Matteson, IL

Providing integrated business development, effective project management and implementation of Quality Management Systems, through systematic logical research and analyses. Design of strategies, licensures, process discipline, policies, procedures and training curricula required to achieve enhanced profitability and achievement of ISO 9000 or GFSI Certification.

Install and direct comprehensive, compliant yet flexible Quality Management Systems. Accelerate solutions to help companies quickly improve productivity, increase profitability, and determine the hidden cost of quality. Participated in the fortuitous quality accomplishments and QA System Certification awarded to 63 companies. Certified Quality Auditor : IRCA, RAB, HACCP Certified SQF Practitioner. Drive company-wide quality initiatives in determining appropriate improvement methodologies and KPI’s. Establish operational feasibility and end result impact. Lead performance and productivity improvements. Established requirements for departmental director’s accountability for the submission and trending of quarterly metrics. Serve as the Quality Representative.

January - October 2008- Kraft Foods Global Inc., Process Improvement Contractor-Technical Writer Chicago, IL

Synthesize information from employee involvement, integration of process standards, operating guidelines and best

practice methodology for the development, implementation, program structure and evaluation of Detailed Process Sheets (DPS).

Conducted micro-lab testing and documented lab procedures, SOP’s and SSOP’s

Kept abreast of new concepts, tools, techniques and system improvements, monitored Continuous Improvement metrics

Developed and implemented new environmental/sanitation procedures (SOP’s).

Update and maintain the DPS Content Library. Developed the DPS revision process to improve current DPS.

Documentation development and editing, in preparation for Chicago Bakery’s Surveillance ISO 9001 and QPE Audits.

Accomplishments

Develop, implement and maintain programs for (ISO 9001:2008, GSFI, SQF 2000, HACCP)

Champion and Facilitator 5S, Kaizen Teams, SMED, Value Stream - Process Mapping

Internal Audit management and documentation, development of procedures, policies and work instructions

Development and management of the non-conforming material review process (MRB)

Closed looped resolution of chronic internal and supplier nonconformance issues and process bottle necks

Continuous Improvement tracking and posting of established Key Performance Indicators

Maintained the trend analysis of Customer Satisfaction, Responded to Customer Complaints

Conducted Second Party Supplier and Co-Packer Audits

Developed and implemented Supplier’s Quality Management Systems for performance improvement

Curriculum development and facilitation of: GMP, GLP, HACCP, PPE, Safety, Housekeeping - 5S, Guided Kaizen Teams

Employee Training, hire, fire and motivate, responsible for Forklift Operator Training and Recertification across 3 shifts

Developed and managed the Integrated Pest Management Program

Proven Success - 100% (63 Companies) have successfully obtained desired QMS Certification (90) days from start to finish

Project Management Clients

USRobotics Flex-O-Graphics Inc. Sandusky-Chicago Abrasive Rochester Tools

Methode Electronics Formed Solutions, Inc. Wheel Borg Warner Archer Screw

Tool King Inc. CM Grinding, Inc. Jatex, Inc. AAA Stamping, Inc.

SK Hand Tool Summit Manufacturing Jemco Products Company Saratoga Food Specialties

Precision Rings Inc. Advanced Dial Magnus Screw Products Accord Carton

Advanced Molding Ivex Packaging All Electronic Hardware Jarrett Engineering Company

Chicago Turn Rite, Co Industrial Crating Active Screw Profile Plastic Corporation

Kraft Foods Global Inc. Armour Packaging Superior Coatings, Inc. McCormick Seasoning

IOI Group-Loders Croklaan, USA Hoosier Tank & Mfg. Cut-Tech Inc. AA A Tool & Die, Inc.

2000-2005 Business Development Projects, Grant Writer Matteson, IL

Project development for residential treatment shelter and educational facility for

Youth at Risk, project value $294K

Business development for Wiz Kids Child Care Center, enrollment 40 infants and toddlers

Los Angeles, California DCFS Licensed, 2000 – 2012 Grown to 3 sites also serving Kindergartners

Business development of The New St. Marks Church, Day Care Center, enrollment 50 infants and toddlers, Illinois DCFS Licensed, 2001 Chicago, IL 2/ 01- 7/ 01

Administer of company policies and procedures in compliance with all state and federal laws including ADA, FMLA, EEO and OSHA requirements

Developed safety and loss control initiatives

1989 -2000 GO-FERS Unlimited Inc., C.E.O. - Chief Errand Officer Evanston, IL

Concierge & Errand Service Creator, owner, operations manager, responsible for public relations, customer service and sales, hired, trained and directed business activity. Directed the content development and design of internet site devoted to public relations visibility

1999-2000 Smurfit-Stone Container Corporation, Interim - Quality Manager North Chicago, IL

Developed employee recognition/incentive program, “Wall of Fame” reducing scrap by 3.9 % Increased morale, employee participation and satisfaction levels to record-setting highs, resulting in record level low in work site accidents, Lead weekly AIB compliance audits. Tested all products prior to customer shipment.

Hands on trouble shooting at production floor level: Risk assessment and non-conforming product containment and control. Developed monthly variance reports. Reduced the cost of non-quality by 72%. Resolved customer complaints and conducted supplier performance audits

1997-1999 Tool King Incorporated, Quality Control Manager Wheeling, IL

Direct report to C.E.O. Developed quality business system for specialized Steel Service Center to accomplish ISO9001 registration in 7 months, including; statistical evaluation of all dimensional data, i.e. SPC, PPAP and Gage R&R. Metallurgical testing, Preparation of Certificates of Compliance, Internal specifications

Developed and managed the customer response system, corrective and preventative action system, and all failure investigation activities

Quality system designed with ongoing maintenance plans embedded into the daily work activities

1994-1997 USRobotics / 3COM, Quality Manager Mount Prospect, IL

Communication liaison between the production employees and senior management team served as a member of both the Internal Audit team and Corrective Action Board, managed USRobotics failure investigation teams, implemented a process to increase first pass yields and reduce machine downtime. Developed work instructions, job descriptions, ESD procedures, material handling guidelines and workmanship and safety standards.

Developed and implemented scrap reduction and ISO training

Designed the Customer complaint system, and activities Created Company mascot “Sparky”,

Developed Employee Recognition Program.

Awarded the company’s Commendation for Outstanding Leadership

Certified Registration (3rd Party) Auditor Gap Assessments, ISO and SQF 2000 Stage 1, Certification, Customer, EPA and Internal Audit preparation, Plant and Employee audit readiness, facilitation, documentation, Management Representative, closure and company-wide communication of any audit findings.

Technical Writer & Trainer Ability to transfer technical knowledge into a clear, concise written format. Design, organize and direct training for technical employees, management teams and internal auditors.

Develop Technical Training Materials For machine installation, operation, maintenance of manufacturing equipment, process improvement and, reactive training needs, (internally and externally), tailored to the needs of any specific audience.

Ensure Customer Focus Develop and execute data-driven, risk-based process controls appropriate to business needs and customer specifications. Interpretation of technical issues affecting product safety, proactively addressing risk mitigation efforts.

Supplier Partnership Define, develop and manage supplier audit controls to support a data-driven system of risk and performance based criteria for supplier assessment. Review supplier’s documents, specifications and procedures,

production sequence and details.

Continuous Improvement Program development and execution, driving results in quality, service, cost, and risk through internal audit program management. Identify best practices, and implement relevant continuous improvements. Direct and maintain corrective action and preventive action plan implementation throughout each process. Able to drive change, that positively affects the bottom line while delivering optimum performance to customers. Coordinate QA/QC activities based on manufacturing, engineering and sales needs.

Professional Training and Certifications

Certified Internal Auditor USRobotics/ Lloyds -1996

Certified Auditor/ Lead Auditor of Quality Systems (IRCA - CQA) QS 9000 - 1998

Certified Auditor/ Lead Auditor of Quality Systems (IRCA & RAB - CQA) ISO 9000 - 1998

Statistical Process Control (SPC) 1999

Train The Trainer Courses – 1998,1999

Red Cross First Aid – Adult, Child, Infant CPR Certification – Annual Refresher Course

Crisis Intervention and Mediation Training for interaction with Youth at Risk, 1994,1995

R2 Lead Auditor- Responsible Recycling Training – September 2009

SQF Practitioner – June 2011

SQF Implementation Training – July 2011

HACCP Certified – July 2011

Fire Safety Training, Hands on – October 2011

Professional Affiliations

American Society for Quality (ASQ) 1996 – Present

Education

Bachelor of Arts, Education-Curriculum Development and Implementation - 1995

Northeastern Illinois University (K-8 Art Teacher for 11 years)

Chicago, Illinois

Masters of Science, Human Resources Management and Development (HRMD) – In Pursuit

National Louis University

Chicago, Illinois

Areas of Knowledge & Skill

Process Mapping/Flow Charting- Visio 4.0 for Windows

Power Point for Windows

Customer Service/Product Compliance Kaizen Facilitator, 5S Implementation

Technical Writer/ Curriculum Development EXCEL for Microsoft Word/ Windows Continuous Improvement- Lean Solutions

Training and Team Building- AIB, OSHA, JSA Customer Service, Customer Complaint Management, Credit and Debit Memo’s, Cost to Build Variance Reports

Professional Presentations with quick turn around Internal, Customer and Supplier Audit Management

ISO 9001:2008 Certified Lead/ Internal Auditor (CQA)

Root Cause Analysis of: ICARS NCMR, SCARS,CAPA

Quality Management System Development and Maintenance

ISO 9001:2008, SQF2000, GMP’s, GLP’s, PPE’s, and HACCP

Professional References Proudly Available Upon Request

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