Quality Assurance Customer Service

IRINA MURESAN

*****.*******@*******.***

C - 416-***-**** • H - 905-***-****

Quality Assurance Software Analyst

with experience as a Systems Analyst and Software Quality Assurance

PROFILE

Over 3+ years’ experience as a Systems Analyst in an Oracle environment

Over 7+ years’ experience in Software Quality Assurance of a web-based client/server, mainframe applications and all phases of Software Development Lifecycle testing.

Expertise in designing Test Strategy, Test Scenarios, Test Scripts and Test Results Analysis.

Proficient in Functional, Negative, Regression, Integration Acceptance (UAT) and Security Testing.

Identify bugs/issues and work with developers to resolve them.

Competence in writing and executing test plans, test cases, and test scripts based on the Baseline requirements, Functional Specifications and Design documents.

Well versed in a variety of common operation systems, applications and software with proven ability to master new tools and technologies.

Strong work ethic, positive energy and thrives in a changing, dynamic environment.

Outstanding interpersonal and communication skills to leverage positive relationships with clients and peers.

Competently follows specific guidelines, criteria, protocols.

Always positive attitude and able to focus while under pressure and pay close attention to detail

Self-starter with the ability to work independently with little supervision and within a team.

CORE STRENGTHS & ASSETS

Used Mercury Interactive Tools (QTP, HP Quality Center), and understanding LoadRunner and WinRunner for testing the functional behaviour of the Web applications, GUI applications.

Proficient in Microsoft Office Suite and Windows 7.

Basic SQL/Database programming experience.

PROFESIONAL EXPERIENCE

Systems Analyst/Quality Assurance Software Analyst – CTV/Bellmedia

Toronto, Ontario 2000 - 2012

Analyzed the system and business requirements to make a detailed Test Plan, Test Strategy and Test Cases to ensure complete testing of the application.

Reviewed and analyzed technical documentation and customer requirements in order to provide comprehensive testing coverage based on Equivalence classes.

Developed test cases, scenarios, scripts and functional test cases to ensure quality application.

Executed Data Migration verification tests.

Reported and logged defects in Quality Center and followed through resolution lifecycle

Executed functional testing for weekly, bi-weekly and ad hoc releases; contributed to the release management process, organizing available documentation and filing release reports.

Followed-up with online Customer Service Representatives to investigate customer-reported issues; worked with business owners and technical teams to understand and fix production issues and provide support to users during User Acceptance testing.

Accomplished problem solver and trouble shooter in bringing issues to resolution whether managing crisis or day-to-day operations, able to work under pressure, handling multiple tasks simultaneously.

Recovery Access Database Administrator – Ingle Life and Health Insurance

Toronto, Ontario 1994 - 1999

Managed fund and tracked fund recovery from OHIP, coordination of benefits, subrogation and audits with regards to benefit holders.

Exported data in MS Access as well as spreadsheets in Excel.

Ran month-end balancing reports; prepared weekly productivity reports to assess overall performance for the claims department.

Thorough understanding of the Canadian healthcare & insurance reimbursement process.

Engineer – Chief of Testing Laboratory – METAV Inc.

Bucharest, Romania 1980 - 1993

EDUCATION & PROFESSIONAL DEVELOPMENT

Software Testing Foundations | Learning Tree International 2009

Oracle Professional Training Program Diploma | University of Toronto (DEEDS Project) 1999

Computer Science Certificate | German Academy for Professional Education (Berlin) 1993

Master of Science, Engineering | University of Bucharest 1975 - 1980

INTERESTS

Travel, yoga/pilates, culinary arts, nutrition & wellness, gardening.

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