Customer Service Supervisor
Resume:
please find my skills and job experience:
EXPERIENCE
• 1 Tax Season at H & R Block – Receptionist and Customer Service Professional
• 35 Years of IT Professional experience at JCPenney
o Programmer
o Supervisor
o Cross Team Participant and Lead
SKILLS
• Receptionist and Customer Service
o Greet and Check In Customers
o Telephone etiquette, including Conference and Bridge Calls
o Schedule Appointments and Calendar Events
o Micro Soft Office Tools
Word
Excel
Power Point
VISIO
o Email
o Internet
o Excellent Research Skills
o Excellent Communication and Inter Personal Skills
o Excellent Proof Reading Skills and Attention to Details
o Problem Resolution
o Support Office and District Managers as required/requested
• IT Professional
o 35 Years of mainframe experience at JCPenney
o Programmer
o Supervisor
o Support Financial Applications for JCPenney Finance Department
o Schedule and conduct meetings
o Prepare and distribute documents
o Cross Team Participant and Lead
o All phases of Life Cycle Development
o Extensive Client Interface
o Excellent Analytical and Research Skills
o Excellent Team Lead and Team Member
o Micro Soft Office Tools
o Experience working with offshore consulting firms
EDUCATION
• Bachelor of Arts in Mathematics
• University of Dallas – Irving TX
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