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Customer Service Supervisor

Location:
Dallas, TX
Salary:
$13/hr
Posted:
September 01, 2012

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Resume:

please find my skills and job experience:

EXPERIENCE

• 1 Tax Season at H & R Block – Receptionist and Customer Service Professional

• 35 Years of IT Professional experience at JCPenney

o Programmer

o Supervisor

o Cross Team Participant and Lead

SKILLS

• Receptionist and Customer Service

o Greet and Check In Customers

o Telephone etiquette, including Conference and Bridge Calls

o Schedule Appointments and Calendar Events

o Micro Soft Office Tools

Word

Excel

Power Point

VISIO

o Email

o Internet

o Excellent Research Skills

o Excellent Communication and Inter Personal Skills

o Excellent Proof Reading Skills and Attention to Details

o Problem Resolution

o Support Office and District Managers as required/requested

• IT Professional

o 35 Years of mainframe experience at JCPenney

o Programmer

o Supervisor

o Support Financial Applications for JCPenney Finance Department

o Schedule and conduct meetings

o Prepare and distribute documents

o Cross Team Participant and Lead

o All phases of Life Cycle Development

o Extensive Client Interface

o Excellent Analytical and Research Skills

o Excellent Team Lead and Team Member

o Micro Soft Office Tools

o Experience working with offshore consulting firms

EDUCATION

• Bachelor of Arts in Mathematics

• University of Dallas – Irving TX



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