Sales Engineer

John Stager

Service Advisor at Otto Cadillac-Pontiac, Inc

West Sand Lake, NY

hot9qc@r.postjobfree.com - 518-***-****

A highly qualified and knowledgeable professional bringing broad-based expertise in the automotive and audio industry. Imaginative and innovative individual with proven management, sales, advertising, marketing, new business development skills. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.

Work Experience

Service Advisor

Otto Cadillac-Pontiac, Inc -

Colonie, NY2008 to Present

Work closely with customers and other service department workers. Supervise all technicians in the service department. Schedule the repair work for mechanics and other service department workers. Discuss problems with customers to help determine the nature of the trouble. Prepare repair orders for routine service. Test drive customers' cars to experience the problem. Write a description of the problem on the repair order to help the mechanic locate the trouble. Estimate repair costs. Explain to customers what repairs are required, the cost, and the length of time necessary to complete the repairs. Give the repair orders to mechanics so that the work can be done. Test drive the repaired car to make sure that it runs properly. Answer questions and settle complaints from dissatisfied customers. Understand and implement manufacturers' warranty policies.

Manager

Keilens Body Shop, Inc -

Latham, NY2006 to 2008

Directly responsible for overall profitability, sales and service of the automobile dealership. Defined and implemented long and short-term objectives; managed daily operations, policy implementation, advertising/promotions and strategic direction. Negotiated with vendors and acted as liaison with manufacturers, suppliers and insurances companies. Recruited, hired and trained staff for sales, service, parts and body shop; evaluated overall individual performance, and devised and implemented proactive training processes.

Manager

Schodack Auto, Castleton -

New York, NY2002 to 2006

Held full responsibility for daily operations of the dealership. Recruited, hired and trained all staff.

Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Maintained personal rapport with vendor and clients.

Technician

Ambiance Systems -

Clifton Park, NY2000 to 2002

Accountable for all phases of client services including the purchase and installation of high-end in home theaters and media rooms to include multi-room audio and video, lighting control, structured data networks, and systems integration Coordinated the daily operational objectives, resolving customer challenges through proactive investigation of issues collaboratively working with architects, builders, interior designers and homeowners to ensure client satisfaction.

Account Executive

Professional Auto Warehouse (PAW), a Hahn Automotive Subsidiary -

Albany, NY1995 to 2000

Identified and established new accounts in addition to servicing existing accounts throughout a territory encompassing the Tri-State area. Actively explored new prospects local service stations to promote GM certification of technicians to parallel qualifications of a dealership. Promoted products and increased sales through stocking of prevalent parts and installed terminals for accessibility and ordering of non-stocked or specialty parts. Consistently met or exceeded pre-established sales quotas.

Live House Engineer

Gloria Trevi -

Los Angeles, CA1993 to 1995

Traveled extensively nationwide to produce live concerts performed by Gloria Trevi, the "Mexican Madonna." Produced 85 live shows with accountability for the design and coordination of all equipment requirements which included supervising the set up and disassembling of apparatuses such as instruments, and complete PA systems necessary to produce a successful live concert.

House Engineer

Stage West Night Club & Mancini's Club M -

Chatsworth, CA1989 to 1994

Maintained the entire sound system for performing bands. Set up microphones and engineered the live mix. Produced and engineered the live feed.

Sales Associate

Professional Audio Services and Supply Company -

Burbank, CA1992 to 1993

Promoted a variety of recording studio equipment for both commercial and residential usage. Ordered equipment and accessories in the design and installation of home studios. Designed and sold commercial systems to churches, night clubs, rehearsal halls, recording studios and bands including Motley Crue and Jed & Oliver Leber brothers. Conducted the live feed for the "Guitar" video produced by Warner Brothers containing such performers as Jeff Baxter (Steely Dan), John Entwistle (The Who), Brian Setzer (Stray Cats), Bill Burnette (Fleetwood Mac), Ansley Dunbar, (David Bowie) and many others.

Sales Associate

Stage West Night Club & Mancini's Club M -

Sherman Oaks, CA1990 to 1991

Demonstrated features of various high-end musical instruments, recording gear and live sound systems. Advised commercial and residential customers in selection of products best suited for their purpose.

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Service manager

Monro Muffler -

Glenmont, NY January 2012 to present

Education

Los Angeles Recording Workshop, Studio City, California in 300-Hour 1st Engineer Advanced Course Certification, 1989

Columbia High School -

East Greenbush, NY© 2012 Indeed

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