Customer Service Training
Resume:
Cristina M. Clark ***** Needletree Drive
Tampa, FL 33647
*******@*****.***
SUMMARY OF QUALIFICATIONS
• Two years' professional experience as a Fitness Specialist & Regional Safety Coordinator
• Extensive experience developing specialized programs for different populations
• Effective communicator utilizing direct open and candid communication
• Uphold professional standards and provide a high level of customer service while maintaining a positive attitude
EDUCATION
M.A. Exercise Science, May 2008 GPA: 4.0
Focus: Chronic Diseases specifically Obesity
B.S. Athletic Training, May 2006 GPA: 3.5
University of South Florida, Tampa, FL
RELEVANT EXPERIENCE
Fitness Specialist/Regional Safety Coordinator, Tampa, FL, July 2008 – Present
Corporate Fitness Works
• Deliver a high-level of customer service by directly handling member issues and concerns
• Develop, coordinate, and manage training for safety certifications, company safety standardization guidelines, and newly hired team members
• Supervise interns providing thorough training and support, evaluating progress and performance, and assisting in overall performance and productivity
• Encourage new membership and retention by supervising the development, promotion, implementation and evaluation of company-wide wellness programs
• Build strong relationships with fitness center members, team members, and other important contacts by maintaining an open line of communication
• Facilitate presentations on health and wellness topics to various company populations
• Develop and update group exercise schedule quarterly
• Calculate Fitness Center statistics including active membership, participation in fitness center services and programs
• Track Fitness Center spending to remain under budget
Personal Trainer & Group Exercise Instructor, Tampa, FL, May 2008 – Present
Campus Recreation, University of South Florida
• Thoroughly assess the five components of fitness utilizing ACSM guidelines.
• Assist clients in achieving their health and fitness goals by designing innovative and effective exercise programs and accurately monitoring and tracking progress to produce optimal results
• Brainstorm, analyze, and develop fitness and exercise solutions to unique individual situations
• Instruct classes with enthusiasm and genuine concern for participant safety.
• Address different levels of ability within one class and provide modifications for each level.
• Guide students skillfully through transitions, with easily understandable cues
Research Assistant, Tampa, FL, May 2007 – April 2008
Heat Stress Laboratory, University of South Florida
• Examined the effects of various environmental conditions on heart rate, core temperature, and skin temperature while wearing bioterrorism suits issued by the armed forces
• Generated weekly schedules for participants and lab assistants
• Trained lab assistants and supervised protocol implementation
Graduate Assistant Athletic Trainer, Tampa, FL August 2006 – June 2008
Tampa Preparatory School
• Supervised, scheduled, and assessed Athletic Training Students performance quarterly
• Evaluated, advised, and treated athletes to assist in recovery from injury, avoid injury, or maintain peak physical fitness
AWARDS AND ACTIVITIES
Fred Pryor Supervisor Seminar , May 2010
Aerobics and Fitness Association of America Certified Personal Trainer, July 2009
Personal Trainer of the Year, University of South Florida, May 2009
Aerobics and Fitness Association of America Primary Group Exercise Instructor, May 2008 - Present
Athletic Training Student of the Year, University of South Florida, May 2006
Certified Athletic Trainer, National Athletic Training Association Board of Certification, June 2006
Volunteer Chair, University of South Florida Student Athletic Training Association, 2005 - 2006
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