Customer Service Manager

DIANA ROSE GALING

*** ******* ***. ***.*

Jersey City, NJ 07305

Cell: 973-***-****

********@*****.***

OBJECTIVE I am seeking a full time position where I can utilize and expand my skills and have the opportunity to advance.

TECHNICAL SKILLS

Desktop: Windows 95, NT Workstation 4.0, Windows 2000 Professional, Windows XP Professional, UNIX/ Red Hat LINUX

Programming: C++, Java, Visual Basic 6.0, PHP, Turbo Pascal

Database: Microsoft Access, MySQL, Oracle 9.0

Software: Microsoft Office Suite, Visio, Adobe Photoshop and Illustrator, Dream Weaver, Flash MX

Hardware: Installation, Configuration and Upgrading, Preventative Maintenance

EDUCATION New Jersey City University, Jersey City, NJ Bachelor of Science in Computer Science

Ed2go.com , Online class, Intermediate Photoshop CS4

EXPERIENCE

Novartis, USEH, 105-3E081E 180 Park Avenue, Bldg. 105 Florham Park, NJ 07932

Data Entry Operator III, January, 2008 - April 2008 (3 months Contract)

Updated Current Status of the company’s website through the intranet

Migrated of files and data within Oncology IT

Tested Scripts for MyBrand Dynamic Directory and Mybrand System

Gulf American Lines, 330 Snyder Ave, Berkeley Heights, NJ 07922

Account Manager, October, 2007 - December 2007 (1 and half month contract)

Provided customer service regarding their shipments/product arrivals

Contacted customers/clients via email and phone for booking and arrangement of trucking and billing

Prepared and assembled all documents as necessary for exports

Pfizer Inc, 100 Route 206 North PO Box 800 Peapack NJ, 07977

QO Documentation Services Coordinator, June,2006-August, 2007 (1 year contract and a month extended)

Tracked, Scanned of Product Change Proposal (PCR) / Product Change Request (PCP) / Regulatory Authorization Notifications (RAN) and signature pages

Entered Information in the database, Saved and Delivered to Change Management Coordinators

Created/ Imported/ Exported/ Tracked RANS and sent to the Regulatory Affairs contacts via email

Managed Group Mailboxes-identified responsible team/individual and distributed

Returned hardcopy completed PCR/PCPs to site via FEDEX

Formatted/Converted documents, E-scanned using KOFAX, labeled CDs, Filed receipts

Quest Diagnostic, Teterboro, NJ

Specimen Laboratory Technician, June, 2004 – May, 2006

Logged Patient’s information, completed & processed the test required

Aliquot/labeled/sorted the specimen to testing laboratory

Provided every patient with services and products of uncompromising quality.

Health and Wellness Center, New Jersey City University, Jersey City, NJ

Clerical Assistant, 2002 - 2004 (Workstudy when i was at college)

Provided office support to nurses and doctor.

Filed patient/student and staff documents.

Provided customer service.

Assisted with and distributed medical boards and flyers.

Logged patient information on computer.

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