Manager, customer service, territory management,

JERRY R. WAKELAND

*** **** ***** **

Fort Worth TX 76140

******@*********.***

www.linkedin.com/in/jerrywakeland632

MARKET FOCUSED, CUSTOMER DRIVEN SALES MANAGER

Sales and Branch Manager with over 25 years experience serving the professional paint and drywall industry. Experience includes territory management, branch management, territory development, and award winning customer service. Experienced in employee training and development and in all phases of asset and inventory management. Developed both value-added and consultative sales techniques to drive market share to reach established goals.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

ISC Building Materials Fort Worth, TX 2008-2009

Sales Representative/Goldblatt Tool Program Manager

Worked with existing customer base to build additional sales of drywall and related products.

Expanded customer base for ISC Building Materials and Goldblatt Rental Tools through prospecting and networking.

Built and developed material and tool quotes for both ISC and Goldblatt Tool customers.

Developed, managed and ran Goldblatt Rental Tool program, including all customer service issues with Goldblatt Corporate Office.

Managed all assets of Goldblatt Tool Program including monthly audits and inventory.

Liasoned with additional Goldblatt field representatives and franchises to drive new rental tool program.

Trained ISC employees on all aspects of the tool program.

Ames Taping Tool Systems Bedford, TX 1991 - 2008

Store Manager - Level 3

Direct the daily operations of a retail drywall tool rental store including rental of specialized tools and

sales of related products.

Manage store assets including cash flow, inventory control, accounts receivable, merchandising,

and supervision of store staff.

Named Store Manager of the Month on 5 separate occasions.

5 time President’s Challenge Club winner.

Routinely called upon to assist Regional Managers in projects and to train managers in other locations across the United States.

Trained numerous Assistant Managers for promotions to positions of increased responsibility.

Established award winning customer service that generated loyalty, satisfaction and retention.

Increased revenues through innovative sales and rental strategies.

Provide mentoring to other stores and franchise locations.

Jones-Blair Paint Company Fort Worth, TX 1987-1991

Assistant Manager

Sales and Management in a contractor-retail paint store.

Assisted Store Manager in the day to day operation of the store.

Directed all store operations in absence of Store Manager.

Assisting customers and paint contractors with selections of paint and supplies.

Kelly-Moore Paint Company Various Locations 1983-1987

Sales and Management

Sales and Management in a retail/contractor environment.

Assist all retail and contractor customers in selection of paint and sundries.

Coordinate deliveries to customer job sites.

Supervision of 4-10 employees on a daily basis.

Manage all assets of the store as both an Assistant Manager and Manager.

EDUCATION

Bachelors Degree-History/Education-Baylor University

Contact this candidate