RESUME OF MICHAEL D. McDERMOTT

**** ** **** ***., ******** Hills, CA 91364

Phone: 818-***-**** / Email: hobd0d@r.postjobfree.com

CUSTOMER SERVICE / DATA ENTRY

Skills, Office Equipment and Software MS Word Suites, word processing through MS Word and Word Perfect; data entry, Access, call center / customer service representative, administrative assistant, typing 65 wpm with 98% accuracy; data entry 10,257 Keystrokes PH (alpha/numeric), with 98% accuracy; 10 key (touch), accessing and utilization of various programs and applications, including government and private sector applications/programs, I.e. Databroker and the Attorney General database, strong attention to accuracy and detail, general office duties such as faxing, copying, scanning and front desk as well as help desk.. Proficient in Windows 95 - XP; organization, writing/composition, light bookkeeping and accounting, communication skills, office and phones in the areas of legal, entertainment and insurance offices. Internet savvy including research and navigation, uploads and downloads of all applications and programs, scheduling, coordinating, (appointment setting), event planning, as well as problem solving and analytical skills.

RELEVANT EXPERIENCE

Grant & Weber - Temporary through Kelley Services - Calabasas, CA - Data Entry Specialist Data Entry of medical accounts, balances, and updates into system, (Exporting account balance sheets) to respective files; Just began assignment 10/08/2012 - Present

TDA - Texas Department of Agriculture - Contract - Peak Performers - Austin, TX. Administrative Assistant II (Food and Nutrition), Program Eligibility Specialist/Client Services). Assisting clients with questions regarding policy and navigation of the new TX-UNPS site and the various food programs, updating client and sponsor information in computer system from SNAPS to TX-UNPS, assisting clients with navigation issues within the site and answering policy questions regarding enrollment into the School Lunch and Child and Adult Care Food Programs. Heavy data entry, word processing skills used as well. 8/22/2011 - 11/20/2011. .

Spherion Staffing @ Blizzard Entertainment - Austin, TX. Customer Service/Game Master [Contract]. Assist in-game clients via live chat, phone, email, and web with in-game and light technical issues navigating many internet and computer applications and resources to resolve client issues. Job required heavy data entry, word processing (4 month contract ended 2/05/2011)

Maximus, Inc. - Austin, TX. Quality Control Specialist for Government Contractor for HHSC. Eligibility and Enrollment (CHIP / Medicaid) programs. Review and verify family CHIP Applications and Renewals. Verify income, citizenship, legal residency, child-support and assets, utilizing various internet applications and databases, calls to clients requesting missing information, proofread data entry staff‘s’ entry of information into the system assuring that the documents accepted were in compliance with State policies and procedures. 2/2005 - 2/2010

Los Angeles Business Personnel - Los Angeles, CA - Legal Secretary/Assistant, Legal Administrative Assistant. (workers’ compensation/personal injury insurance defense). Assisting two attorneys or more in preparation of discovery documents, calendaring, scheduling, subpoena of witnesses, heavy transcription through word processing of client reports as well as medical/legal summaries and investigation reports. Phone and email liaison between attorney/client and various facilities to obtain information in support of case. 11/2002 - 09/2005

Samuelson & Gonzalez Law Offices - Glendale, CA - Legal Secretary/Assistant. Calendar court appearances and document due dates; schedule depositions, court reporters, subpoena records from medical, insurance and employers, heavy transcription of correspondence, medical/legal summaries; acquire information from clients (insurance companies) and obtain necessary documents to support case, assist attorney in preparation and maintenance of new files as well as enter attorney time into billing system. 12/1999 - 10/2002.

The Davis Companies, - Century City, CA - Conference Room Events Coordinator. Coordinated meetings, seminars, special events for billionaire oil king Mr. Marvin Davis and son Gregg Davis in the over 20 conference rooms. Contacted, arranged catering, entertainment, etc. 7/1996 - 10/1999.