Customer Service Management

Profile

A highly motivated, organized administrative with excellent analytical

and interpersonal skills. A team player with strong customer skills.

Ability to organize and problem-solve in a fast-paced, constantly

changing business environment.

Professional Experience

CPP Investment Board 12/2005 - 06/2012

Receptionist / Administrative Support

(Office Services Department)

Responsibilities:

. Answers incoming calls and re-directs as necessary

. Cisco IP phone system

. Greets receives and registers all visitors and notifies the host

. Responsible for maintaining a professional reception area, and acting

as an extension of daytime security.

. Maintains database records daily visitors indicating their arrival

. Manages meeting room spaces effectively and efficiently by overseeing

scheduling on a daily basis and co-ordinates the use of catering and

resources.

. Provides ongoing general administrative support to various departments

as directed.

. Maintains various statistical databases such as Catering Requirements,

Meeting Room Utilization and Visitor Log.

. Daily setup schedule

. Updates office telephone list once a month

. Responsible for maintaining an organized and professional reception

and elevator lobby area

. Acts as an extension of daytime security and property control

. Manages meeting room spaces effectively and efficiently by overseeing

scheduling on a daily basis and coordinating resources as required

. Responsible for all catering and food services required; responsible

for reviewing and coding catering invoices

. Assists with meeting room setups if required

. Works closely with HR and other business groups on this floor to

assist with day-to-day operations

. Prints, prepares and blind all relevant meeting materials for daily

internal meetings for Office Assistant to distribute

. Maintains up-to-date internal reference materials and directories

. May assist with board mailings and board meeting preparations

. Provides ongoing general administrative support to Office Services and

other departments as directed

. Creates and maintains various statistical reports relating to all

aspects of the role

. Processes building and office equipment maintenance requests and

maintains records relating to same

. Assists with emergency procedures

. Trains back-up personnel; cross-trains with other members of the team

. Special projects and other duties as assigned from time to time

MMC International Architects

Receptionist / Administrative Support

Responsibilities:

9/1998 - 12/2005

. Coordinated meetings by booking rooms and arranging for all materials

and catering.

. Accurately coded invoices for payment by accountant.

. Efficiently managed and logged large volume of incoming calls for 42

staff members on a 7 line Northstar phone system, directing calls, and

ensuring that the correct team member contacted clients.

. Completed high volume photocopying for architects and management

staff.

. Liaised daily with clients providing information on ongoing projects

by gathering documents, preparing and faxing information.

. Sorted and distributed all mail and incoming couriers; coordinated

outgoing couriers.

. Performed accurate and timely updates of client database to ensure

current information.

. Organized business travel including booking tickets, gathering

materials and creating itineraries.

. Completed word processing of general correspondence.

Managed the reception area: a greeted client, ensured area was neat at

all times. Built and maintained solid working relations with coworkers

and management

Professional Development

Time on My Side - Time Management

Client Relations -

Project Management

Interpersonal &

relationship-building skills

Data Analysis

Computer Skills

Word, Excel,

Microsoft Outlook

Education

Certification - of Business Administration, George Brown College 1999-

2002

ACOMPLISHMENTS

Service Recognition Employee Awards for 5 years

Receiving Customer Service Recognition

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