Sales Management
Resume:
Kimberly Viera
*** **** ******, ********, ** ****2
**********@*****.***
PROFESSIONAL EXPERIENCE
Thomson Reuters, New York, NY 4/12-Present
CA Specialist
• Responsible for executing migration orders encompassing the strict coordination of various module removals to new solutions, consolidating different monetary spends, and synchronizing multiple billing frequencies to avoid any invoice inaccuracies.
• Evaluate and cleanse client profiles within Siebel (Client Relationship Management) and MISWEB (entitlement database) ensuring the data integrity for each client within the scope of Project Clarity.
• Scan and reconcile user profile discrepancies confirming entitled modules/services are accurately represented in the client’s book of business.
Thomson Reuters, New York, NY 7/11-3/12
CA Auditor
• Constructed comprehensive account audits validating each client’s overall spend and identify inconsistencies between contracted/billed services against entitled users.
• Produced comparative analysis reports consisting of each client’s overall spend and active entitled services/users to determine commercial opportunities for the sales team.
Thomson Reuters, New York, NY 10/07-7/10
Sales Order Specialist
• Managed the sales order process ensuring data accuracy for robust sales reporting, entitlement and billing processing, and overall client management.
• Supported 25 Sales Specialists & Account Managers with all opportunities associated with completing order-related day-to-day activities.
• Covered over 575 institutional clients with an annual order output of 1,500 (e.g. United Parcel Service, Philip Morris Int’l and American Express).
• Liaised with all internal departments (Sales, Provisioning, Entitlements, Billing) ensuring the timely and accurate flow of orders downstream.
• Partnered with Account Managers and relevant groups in weekly pending book meetings and provided recommendations on the processing of reoccurring orders.
Thomson Financial, New York, NY 9/00-10/07
Billing Analyst
• Processed and maintained billing parameters per client-signed subscription contract terms, including addendums for service changes and price schedules.
• Reviewed and approved tasks processed by associates to be finalized for accurate invoicing to clients.
• Cross-trained associates on various departmental functionalities and ad hoc projects.
• Supported external and various internal customers with resolving various account billing issues.
• Acted as liaison with management in addressing and providing suggestions for changes within billing, operational and logistical issues to be implemented.
EDUCATION
Institute for Integrative Nutrition, New York, NY
Health Coach September 2011
Natural Gourmet Institute for Health & Culinary Arts, New York, NY
Health Coach, September 2011
Natural Gourmet Institute for Health & Culinary Arts, New York, NY
Accredited by A.C.C.E.T, 619 Hour Chefs Training program, September 2008
New York City Technical College, Brooklyn, NY
SKILLS
Software/Systems: Proficient in Salesforce.com (CRM), Siebel Order Management, Thomson One, Team Track Reporting, Wildcat & Athena Billing Systems, Get-Paid Collections, and Microsoft Office (Excel, Word, PowerPoint)
Languages: Fluent in English & Spanish
Contact this candidate