Customer Service High School
Resume:
Aurelia Georgia-Terri Geddis
**** ******** ****, ***********, ** 22152
*******.******@*****.***
OBJECTIVE
Career enhancement moving into the field of Administrative Support and/or Business Management.
SKILLS PROFILE
• Efficient and Experience in Microsoft PowerPoint and Word
• Knowledge of Microsoft Excel, Access and Outlook
• Knowledge of Quickbooks
• Type 50+ WMP
EMPLOYMENT HISTORY
Receptionist August 2011-current
Golden Living Center-Sleepy Hollow, Annandale, VA
• Professionally answers and transfers multiple telephone lines using a switchboard system and telephone database, while greeting the public.
• Duties were achieved with a high multitasking level to include but not limited to typing, filing, ancillary input, payroll and distribution of mail, accounts payable and personal files.
• Accurately operates general office equipment to include computers, copiers, scanners, and faxes on a daily basis.
• Understand, comply with and promote all rules and regulations regarding residents’ rights; promote positive relationships with residents, visitors, and regulators, to include presenting a professional appearance and attitude. Complies with all company policies related to safety, infection control procedures, Company’s Code of Conduct and Business Ethics Policy. Position is the base and support system of the building.
Relief Manager June 2007-June 2011
Public Storage, Northern Virginia
• Accurately reviews, and issues equipment, vehicle, and space lease agreements both orally and written.
• Performs a myriad of office management functions including data retrieval, researching, organizing, scheduling appointments, distributing mail, tracking logs, preparing correspondence, record keeping, managing office supplies, filing, receiving calls and answering inquiries to include delinquencies and new customers, responding to request for information, and providing excellent customer service without supervision.
• Operate general office equipment to include computers, copiers, scanners, and faxes on a daily basis. Receiving and managing large merchandise shipments, performing daily, weekly and monthly inventories resulting in no discrepancies.
• Responsible for keeping abreast of policies, regulations and guidelines and ensuring they are adhered to at all times.
• Maintain integrity and confidentiality with over 600 customers per property managing up to 10 properties during my tenure.
• Responsible for maintaining a professional appearance at all times.
• Received excellent performance ratings and maintaining excellent attendance records from district managers during entire time of employment and receiving an excellent score and bonus for excellent customer service skills.
Sales Associate June 2006- May 2007
Auntie Ann’s Pretzel’s, Springfield, VA
• Prepared and baked pretzel products at a fast and orderly pace, processing up to 1000 pretzels per day from start to finish.
• Served and satisfied all customers in a fast and orderly fashion while processing correct and accurate orders.
• Represented Annie Ann’s well by maintaining a clean and pleasant appearance. Swept, cleaned, and mopped area during and after work. Prepared store for workers for the next shift.
Waitress Septemeber2006- January 2007
Heatherwood Retirement Community, Burke, VA
• Check with residents to ensure that they are enjoying their meals and take action to correct any problems.
• Escort residents to their tables approximately 300 residents per night.
• Explain how the various menu items are prepared, describing ingredients and cooking methods and inform residents of daily specials.
• Maintained personal relationship with each resident to ensure their needs have been met and enjoyed their night even after their meal.
• Serve food and beverages to residents prepare at tables.
• Remove dishes and glasses from tables in preparation for the next sitting. Stock shelves and area with supplies such as coffee, sugar, tableware and linens.
Waitress June 2004- January 2005
Greenspring Retirement Community, Springfield, VA
• Check with residents to ensure that they are enjoying their meals and take action to correct any problems.
• Escort residents to their tables approximately 300 residents per night.
• Explain how the various menu items are prepared, describing ingredients and cooking methods and inform residents of daily specials.
• Maintained personal relationship with each resident to ensure their needs have been met and enjoyed their night even after their meal.
• Serve food and beverages to residents prepare at tables.
• Remove dishes and glasses from tables in preparation for the next sitting. Stock shelves and area with supplies such as coffee, sugar, tableware and linens.
Receptionist May2003- August 2003
Alcoholics Anonymous Center for U.S. Army, Schweinfurt, Germany
• While a military dependent with parents stationed for the U.S. Army, the position required information to be inputted from a variety of sources into a computer database.
• Duties included receiving and placing telephone calls, taking specimens to the correct laboratory facility and ensuring specimen results were received and provided to the correct personnel.
• Maintained solid customer relationships by responding to their questions and concerns with speed, accuracy, professionalism and confidentiality.
EDUCATION
Bachelor’s Degree (In Progress)
(Business Administration Specializing in Accounting)
American InterContinental University, Hoffman Estates, IL
High School Diploma
West Springfield High School, Springfield, VA 2011-Present
2003-2006
High School 2002-2003
Wurzburg American High School, Wurzburg, Germany
REFRENCES
Furnished upon request.
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