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Customer Service Administrative Assistant

Miami, Florida, 33157, United States
10.00 - 12.00
March 24, 2011

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Ada Sust

***** ** *** ***

Miami, FL *****

Cell: 786-***-****

Professional Experience:

Seasoned executive secretary with 3+ years of experience reporting directly to top-level management. Works well with General Managers and field service personnel to provide administrative assistance in the areas of appointment scheduling, correspondence and expense reports. Highly organized; able to manage a diversity of high priority projects in a fast-paced environment.

Work History:

Maroone Nissan of Kendall Miami, FL 2010- 2011

Front desk Receptionist

Cashier receives payments from customers getting their vehicles

Answer incoming calls from a switchboard for all different departments, taking messages, forwarding calls

Helped inventory clerk stock the car manuals and keys, inputting the new cars into the system

Make temporary tags for the customers purchasing a vehicle, and other different duties all around the dealership

Miami Children’s Hospital (Orthopedic Department) Miami, FL 2010-2010

Front desk Assistant

Manage a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.

Process an average of 500 patients on a weekly basis for a fast paced general practice.

Schedule patient’s medical screenings and following up to obtain results.

Obtain medical transcriptions from physicians and collecting/processing patient’s co-payments at close of day.

A’gaci LLC Retail Miami, FL 2009-2009

Assistant Manager

Managed front cashiers in areas of money handling, voids, shift breaks and customer service.

Handled full and part time shift scheduling of employees and other personnel issues.

Supervised product inventory; verify quantity and quality of product received.

Conduct interviews, hire and train the new candidates and existing staff.

Direct all operations of sales floor and prepare reports for daily sales.

Ovag International U.S.A Coral Gables, FL 2006 - 2009

Administrative Assistant

Manage details of multi-party conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agendas and preparation of expense reports.

Organize the planning of trade shows, conventions and seminars; handle booking of location.

Follow-up with Accounts Payable Department to ensure invoices are paid on time.

Coordinate and maintain weekly attendance and annual vacation records of 8 employees

Execute word processing projects, including large-scale mailings, correspondence, and manuals.

Responsible for communicating with the insurance companies for the payment of the claims.


ASA Academy Miami, FL

High School Diploma GPA: 3.7

Bilingual : English & Spanish

Computer Skills: MS Word, Excel, Outlook Express, PowerPoint, Internet proficient, Switchboard

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