HR Manager/Recruiter
Resume:
Áine Ourtiague
Daly City, CA 94015
Phone: 415-***-**** email: ************@*****.***
SUMMARY
Results and detailed oriented, process driven professional with extensive experience developing, implementing, and improving processes. Proven track record for meeting goals and deliverables within specified time period. Expertise includes:
• Peoplesoft System Administration • Immigration Policy, Procedure and Compliance
• Performance Management Program System Administration • Rewards and Recognition program, system & procedure
• Workforce Transition Policy & Program Administration
• Resource Management planning and administration • Organization hierarchy Administration
• Technical skills: Microsoft Office Suite; Windows ’95/’97/’98; Access; Outlook; Evolve Staffing Tool; Lotus Notes, Peoplesoft
PROFESSIONAL EXPERIENCE
Kaiser Permanente, Pleasanton, CA 2001 – 2011 Human Resources Business Analyst – Specialist
• Rewards and Recognition Program Lead Administrator –coordinated and implemented the rewards and recognition program for IT. Researched and communicated options for managers on how to recognize employees for exemplary performance, both monetarily and non-monetarily. Partnered with AMEX vendor to implement a tool for uploading, preparing and delivery of AMEX reward cards to recipients. Partnered with colleagues to implement an internal database for monitoring use of the program. Provided statistics to management regarding use of program in terms of amount of spend per functional area and per recognition options.
• Performance Management System Administrator –managed the internal process, documents and calendar for Total Performance Management program. Provided training for functional area Performance Management Coordinators (PMC’s) on the performance management module of Peoplesoft. Provided system administration support and managed the triage of issues appropriately. Lead Performance Management Coordinator providing information and/or help to the Functional Area PMC’s, HR Group, managers and/or technical team when appropriate.
• 360 Performance Feedback Tool Administrator– developed the business requirements for enhancements to the tool when business required. Tested and approved enhancements for deployment. Revised the language in help document for ease of reference for client use. Trained new users on system.
• Workforce Transition Lead Administrator – reviewed, audited and implemented program, keeping in line with current Policy. Ensured the severance documents aligned with current policy. Prepared severance packets for delivery. Provided consulting services to the HR Consultants and/or managers. Partnered with HR Service center, payroll department, outplacement and security services at appropriate times.
• Organizational Hierarchy Administration – implemented training plan for rolling out Organizational Hierarchy (OH) information. Member of core team for OH, and provided input and feedback to team for documenting existing processes. HR SWAT team liaison for KP-IT remapping project. Managed the manual mapping of IT employees within the TCM compensation tool and the MyOrg KP enterprise tool providing consulting and training services.
• Immigration Program Administrator - actively participated in federal immigration law sessions to understand and implement the IT program appropriately. Ensured all Kaiser sponsored employees remained in legal working status. Provided immigration consulting services to the recruiting group. Partnered with outside Immigration firm Berry, Appleman and Leiden for immigration services, document filing and consulting services.
Scient Corp., San Francisco, CA 2000-2001 Resource Manager
• Managed the Business Strategy and Architecture (BSA) resources across projects and seven Business Units (BU) worldwide; analyzed open roles; determined which colleagues best fit the requirements and introduced them to BU Liaisons; input staffing decisions in the Staffing Database, Evolve.
• Collaborated with colleagues and their BU sponsors to understand preferences, skills, performance parameters, and career goals to determine the best role fit on assignments.
• Forecasted resource utilization to management.
• Facilitated the weekly BSA Managers staffing meeting.
• Managed internal utilization of unassigned colleagues during externally unassigned periods.
• Served as Staffing Liaison for PRO Unlimited (third party contracting service).
• Served as U.S. Staffing Liaison for colleagues traveling international.
BrightStar IT Group Inc., Foster City, CA 1998-2000
National Recruiter / Resource Manager
• Managed and placed consultants for the SAP, ERP and CRM practices.
• Responsible for placing in house consultants on client engagements.
• Forecasted resource utilization to management.
• Coordinated with legal counsel on immigration-related issues and procedures.
• Served as liaison for third-party vendors; negotiated contracts and rates.
• Managed third-party contracts and 1099 contractors for legal compliance and review.
• Tracked employee referrals and processed for payment when due.
• Prepared consultant resumes for client engagements.
• Managed internal and external training for consultants.
• Administered new Health Benefits for all consultants.
Deloitte & Touche Consulting., Foster City, CA 1993-1998
West Coast Resource Manager
• Managed SAP consulting resources for the Western region, providing timely updates and effectively aligning resources (forecasts, skills matrix, and availability of staff).
• Collaborated with national and international management on consultant scheduling and resource distribution.
• Managed central electronic and hardcopy file of all regional consultants’ resumes and obtained resumes from other regions upon request. Reviewed consultant resumes for conformance to format and content.
• Received and communicated offers and requests from other regions to management and coordinated distribution of resumes to interested parties.
• Forecasted utilization, managed the recruiting reports (new hires, terminations, and transfers) and analyzed West coast resourcing reported to management weekly.
• Liaised with HR, recruiters, and the IT team regarding new hires, transfers, and resignations.
• Tracked the employee referral database, coordinating with Finance for payment.
Industrial Development Board (IDB) for Northern Ireland 1985-1992
Marketing Intelligence Branch, Belfast, Ireland and London, UK Marketing Technician
• Planned and organized trade fairs for Northern Ireland in the London Office. Monitored budget compliance and planning, including catering, props, transportation and accommodations.
• Managed the IDB marketing library and organized the visits from the general public.
• Researched local and international market data for consultants, entrepreneurs and companies.
• Managed data bases producing specialized reports for both internal and external use.
EDUCATION
B/Tec (BS Equivalent) National Diploma in Business Studies, Newcastle College of Further Education, Northern Ireland.
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