RESUME-George-Himes
Resume:
GEORGE HIMES
Wilmington, Delaware 19808-4008
SUMMARY PROFILE:
Certified A+ Service Technician (Computer Technology Industry Association) Expertise in Computer Technology. Over 10 years’ direct experience in the analysis - quality assurance – testing – installations – troubleshooting and maintenance of computer equipment. Proficient in software, applications. Professional trainer of installation hardware, software and basic computer skills. Researcher, developing technology and prototypes for people with disabilities. Writing, business proposals. Long-short-term business plans. Sales and technical support, specializing in technical sales support and product management and sales of high speed internet and internet voice products. Staff development and management
Applications: Significant experience in the following applications; MS DOS, MS Windows, Windows NT, Windows XP, Operating systems and applications, Microsoft Office Suite, Internet Explorer, Lotus, Notes, Net Meeting, pcANYWHERE, Ghost, Remedy, and several utilities, an understanding of networking environment, knowledge of servers and desktop interface.
Expertise includes:
• Problem Resolution Computer Technician and ICMS Computer Technician
• Customer Interface/Liaison providing service and technical support
• Saving company tens of thousands of dollars providing Project Management
• Significant software engineering analysis expertise
• Resolving diverse computer technology concerns for organizations
• Designing images for new computer equipment
• 11 years’ (1981 to 1992) experience as owner/operator of G&R a water treatment business, managing all functions of the business and supervising fifteen employees
• Teacher and public speaker
PROFESSIONALEXPERIENCE:
2004 to 2008 Comcast New Castle, Delaware
Customer Account Executive
Support, configuration and sales of Comcast’s high speed internet and digital voice telephone (VOIP) products. Projects: Technician on demand, Greening of Comcast, Advanced customer support team
1999 to 2003 Computer Sciences Corporation Newark, Delaware
Problem Resolution Computer Technician 2002 to 2003
Designing images for all new computer equipment, maintaining server, receiving new equipment
Tag and record asset management information. Quality control and assurance of new equipment nationwide, stockpile and dismantled all equipment for parts. IBM computer hardware repair, Project management.
Problem Resolution Computer Technician 2001 to 2002
Installation, troubleshooting and support of personal productivity software under various platforms, primarily all Windows formats. Provided hands-on training to desktop technicians, troubleshooting and testing for hardware and network anomalies. Retrieving and testing drivers for standard and non-standard hardware.
ICMS Computer Technician 2000 to 2001
Installation and support of personal productivity software; Windows 95, 98, NT and 2000.
Systems Consultant 1999 to 2000
Assigned to Computer Sciences Corporation as Systems Consultant
1993 to 1998 University of Delaware College of Arts & Science Newark, Delaware
Design Team Leader/Researcher
Developed technology and prototype equipment for people with disabilities in a Think Tank setting.
1996 to 1997 New Castle County New Castle, Delaware
Computer Instructor, Department of Parks and Recreation 1996 to 1997
Taught installation and hardware, software and basic computer skills.
1995 to 1996 Coordinator, New Castle county Assistive Technology Center at Delaware Elywn
Developed and maintained the overall operation of the center, managing the staff, developing and maintaining the budget of $1.8 million, all marketing and PR
EDUCATION:
RETS Education Center Broomall, Pennsylvania
Diploma in Computer Repair Technology
IKON OFFICE SOLOUTIONS Boothwyn, PA
Supporting Microsoft Windows NT 4.0 Core Technologies
System Administration for Microsoft SQL Server 6.5
Supporting Windows 95
ONLINE CONSULTING Wilmington, DE
Administered Microsoft Windows NT 4.0
A+ Certification Program Core and Operating Systems
TRAINING:
Quality through Teams, Elwyn PA
CSC “TAP” Certification, Newark, DE
Windows 2000, Newark, DE
Windows XP, ExecuTrain, Wilmington, DE
AWARDS:
New Castle County Employee of the Year 2001
Presented by the Governor’s Committee on Employment of People with Disabilities
Comcast ACE Award
Memberships and Activities:
Volunteer as a computer trainer at Emily P. Bissell Hospital present
Comcast safety committee 2005-2009
CSC’s Mentoring Program 2000-2003
NASCAR Winston Racing Series Team Member 1998-2003
Vice-Chairperson State Vocational Rehabilitation Council 1997-2000
Governor’s Committee on Employment of People with Disabilities 1999-2000
Executive Board Member RehabACTion Network of Delaware 1995-1998
Director of Winners on Wheels program in Delaware 1994-1998
Editor of HANDI Network News (Circulation 10,000-****-****
Executive Board Member of Help Advocacy Network Delaware, Inc. 1992
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