Software and Hardware Installation and repair skills.
Resume:
Gabriel E. Gadsden
****.*******@*****.***
**** ***** ***, ***** ******, SC 29455
Objective: To obtain a position in computer technology or information systems where I can utilize my strong customer service skills, excellent interpersonal skills, and computer technology education to grow with a great company
Education and Training:
Strayer University, Bachelor of Science, Information Systems, 2009
Trident Technical College, Associate of Science, Computer Technology, 2003
Trident Technical College – Certifications: Novell 200 Networking Technology, Novell 605, Netware TCP/IP, Microcomputer Business Applications, and AS/400 Programmer,
Comptia A+ Certification, currently studying Comptia Security + Certification.
Work Experience:
Comcast, Dispatcher, Charleston, SC, January 2006-June 2011
• Working with cable technicians and dispatching routes
• Troubleshooting computer-related issues with cable modems
• Assisting customers with cable television related issues
Radio Shack, Sales Associate, Charleston, SC, July 1998-December 2005
• Set-up home networks and fixed computers issues for customers
• Assisted customers with product selections and technical support
• Handled cash transactions, opened, and closed store on a daily basis
Universal Solution, LLC (Call Center), Customer Service Representative, Charleston, SC, March 2003-March 2004
• Managed, monitored, and diagnosed customers equipment and networks globally
• Assisted and responded to inquiries and complaints in order to reconcile any networking issues
• Assisted customers with technical support of products, troubleshot PBX alarms and phone systems for various businesses
Absolute Internet, Web Developer, Charleston, SC, May 1997-July1997
• Sold and developed Web pages for various businesses
• Provided web maintenance and support
Additional Computer Skills:
• Advanced user of several software applications including: Microsoft Office and Outlook, Adobe Photoshop, and Macromedia Dreamweaver
• Advanced user of Internet for meaningful and reliable data retrieval
• Hardware and software installations including different anti-virus programs.
Contact this candidate