Caroline Lincoln's Resume

Caroline Lincoln

*** **** ****

Calhoun, Ga. ****1

Tel.#706-***-****

Qualifications

Customer Service/Customer Support

* High level problem resolution skills

Interpersonal

* Strong written and verbal communication skills/ Bilingual

* Demonstrated team/ relationship building skills/ Team player

Computer Skills

* Strong PC mainframe skills (Experience w/ Microsoft Office Software/ Internet)

Education

Collegedale Academy Collegedale, TN.-August 1992-May 1996

Chatt. State Tech Comm. College Chattanooga, TN.-Sept. 1997-1998

Employment

Farmers Furniture Calhoun, Ga.-Sept. 2007-Feb. 2008

Customer Service/Collector

* Providing customer service

* Maintain cash with accuracy and security

* Prepare and handle office deposits with accuracy

* Achieve account gain and effective customer service solicitation

* Maintain accurate filing and record keeping

* Write up contracts and data entry

* Resolve high volume of customer conflicts

Security Finance Calhoun, Ga.-Aug. 2006- June 2007

Assistant Manager Lafayette, Ga.-April 2004-Nov. 2004

* Providing customer service

* Maintain office cash w/ accuracy and security

* Prepare and handle office deposits and maintain checkbook accuracy

* Achieve account gain through proven loan judgement and effective customer service solicitation

* Ensure compliance w/ state and federal lending regulations and company policy

* Maintain accurate filing and record-keeping procedures

Movie Gallery Calhoun, Ga.-June 2005-Aug. 2006

Senior Customer Service Associate

* Responsible for providing customer service performance and activities

* Performing daily operations

* Resolving customer conflicts

* Ability to meet deadlines and goals

Hensley Industries Calhoun, Ga. Feb. 2005-June 2005

Marketing

* Ability to handle large vilume of outbound calls covering the Southeast

* Responsible for customer service activity performance

* Performing practices associated with daily operations

Wilkins Research Cattanooga, Tn.-Oct. 1999-2001

Research Analyst

* Responsible for all customer service activity performance

* Ability to handle large volume of outbound calls covering the United States

* Qualities w/ the ability to meet weekly deadlines and goals

* Resolve high volume of customer conflicts

* Performing practices associated w/ daily operations

References Available

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