Customer Service Manager

PROFESSIONAL OUTLINE

Multi-talented colleague that succeeds with every position and overcomes any challenge by using digital literacy and IT expertise, administrative prowess, and positive customer demeanor to produce the best resolve.

WORK HISTORY

Dynamic Solutions Intl – Administrative Manger, CSR Manager, and Office IT

May 2011 – November 2011

Occupational Description: Oversaw all new client credit card charges, Document all sales numbers and invoices, Insure all clients receive required documentation, Create all client website, Manage customer service duties and answer any escalated client questions, Manage all company passwords and emails, Maintain working VOIP phone system and update call center campaigns, Address and repair any office computer issues.

Achievements: Designed and implemented client tracking system which saved time and greatly increased weekly sales accuracy, Trained all new administrators which improved processing volume and client fulfillment compliance, Ended call center computer issues by removing all unnecessary applications which improved productivity and greatly improved weekly sales.

D.W. Scott Financial & Fidelity Merchant Solutions – Client Fulfillment Manager and Customer Retention

May 2010 – March 2011

Occupational Description: Oversaw client purchased call center hours, Schedule thousands of hours for hundreds of clients on a monthly basis, Update clients on call center performance, Assist customer service when dealing with any retention based issues.

Achievements: Redesigned call center schedule leading to improved accuracy and client satisfaction, Improved response time for updating client campaign performance which lead to more call center time sold to clients, And resolved several unhappy client woes saving thousands in chargeback requests.

Axiom Marketing Alliance – Business Development

January 2008 – August 2009

Occupational Description: Trained all new and existing members on proper web marketing, Tracking advertising results, Mentor members on proper business mindset, and resolved any questions regarding advertising and fulfillment.

US Screen and Ink Tech - Tech Support

July 2006 – July 2007

Occupational Description: Provide tech support for customer questions regarding software and hardware dilemmas, Presented product and software seminars to properly train on the usage and maintenance of printers, Organized and shipped any replacement parts for clients.

Desert Acoustics – Graphic Designer & Equipment Installer

January 2005 - June 2006 November 2009 – April 2010

Occupational Description: Planned and installed home theater and whole house automation systems, trained customers on proper usage of systems, Designed company marketing materials

Logo, Business Cards, Brochure, T-Shirts, Vehicle Emblems, and Website

EDUCATION

Associates of Science in Graphic Design and Animation

2003 - 2005 High Tech Institute Phoenix, AZ

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