Administrative Assistant/Data Entry Specialist

Dominick A. Feeley

* ********** ***** ********* ***

Bayonne, New Jersey 07002 • 201-***-**** Home • 201-***-**** Cell

Email: ***************@*****.***

_________________________ Qualifications ___________________________

I am a customer focused professional, recognized throughout my career for providing professional and personalized attention to customers, maintaining composure under fire and handling multiple tasks quickly and efficiently. I have ten years experience in the customer service environment. I have been responsible for researching issues, providing clear and accurate responses handling urgent requests handed down from all levels of management. I have the dedication to shoulder extra workloads, coordinate daily operations, step up to leadership roles, if necessary and pay strict attention to detail. I have excellent administrative, analytical and problem solving skills which can sometimes be shadowed by the genuine affinity I share with customers. I have the necessary drive to provide excellent customer service in every situation.

Professional Experience

Patient Access Representative

June 2010 – January 2011

Meadowlands Hospital Medical Center

Collect personal demographic and insurance information from patients scheduled for various outpatient tests and/or admittance to the Medical Center and/or the Emergency Department. Contact insurance companies for verification of pre certification and/or referrals for outpatient testing. Sort and prepare finished charts for Medical Record filing. Process patients paperwork in conjunction with admittance to the medical center, through the Emergency Department, by notifying insurance companies of patient’s admission, to the facility, via phone, fax or EDI. Work closely with physicians, nurses and various Health Care Professionals.

Customer Service / Data Entry Clerk / Fraud Specialist (Temporary Assignment)

September 2009 – November 2009

The Children’s Place (through Volt Services Group)

Utilizing the company’s internal computer system fielded complaints and inquiries from customers via telephone and email and attempted to resolve their issues in accordance with the companies polices. Verified possible fraudulent credit card orders with the various credit card companies and / or local issuing banks to obtain approval for all purchases done through the company’s website. If needed, also reached out to customer to verify and additional information that was not verifiable via the bank without the customer’s consent.

Circulation Information Systems Representative

March 2008 – March 2009

New York Daily News

Utilizing the New York Daily News computer system, I prepared the various daily reports with regards to customer service issues, delivery issues and payment issues. I assisted in the reconciliation of subscriber accounts with regards to the same criteria as listed above. Processed and corrected subscriber orders that were submitted by telemarketers, site crews, mail reply cards and the like. Worked with customer service call center to ensure all orders and information presented was correct. Updated internal database to coincide with United States Postal Service website to ensure proper delivery of newspaper and any mail correspondence. Worked with our outside delivery system to ensure delivery issues were handled and corrected in a timely fashion. Corresponded with subscribers on a continual basis to follow up on account and delivery issues.

Administrative Assistant/ Entry Specialist-Import/Export Services

July 2007 – March 2008 (Temporary Assignment)

Siemens Shared Services – Iselin, New Jersey

Utilizing the Siemens internal processing system, accurately verify that all paperwork back up, from brokers are complete and in place for payment submission. Manually enter, into the system, any invoices that are unable to be paid via EDI. Process any payments of broker invoices, whether manual or EDI, in computer system for payment. Work closely with IT personnel to resolve any problems or issues with regards to discrepancies with EDI invoicing. Work with the Import/Export director to maintain and file records in accordance with federal regulations.

Administrative Assistant

May 2007 – July 2007 (Temporary Assignment)

Siemens Water Technologies – Allendale, New Jersey

Answer phone calls from customers; prepare reports in accordance with the company’s needs based upon

Sales figures, types of products sold, quantity of product sold, shipping, via DHL, packages to customers.

Maintain records in regards to invoicing, employee payroll and customer shipments.

Administrative Assistant

May 2006 – May 2007

Star Ledger - Newark, New Jersey

Entered subscription orders for newspapers into the company database. Assist in the preparation of weekly payroll

processing for a department of 50 plus employees. Provided support to management

in the preparation of various statistical reports required by the company. Answer and responded to customers questions about their subscription and account related requests submitted by phone, fax and/or email. Assist in the training of new employees on new procedures that are implemented within the company. Follow up various local and statewide agencies (i.e.: Better Business Bureau, etc) on complaints that are filed by subscribers.

Admitting Clerk

June 2003 – May 2006

Bayonne Medical Center - Bayonne, New Jersey

Collected personal demographic and insurance information from patients scheduled for various tests and or admittance to the Medical Center, the Emergency Department and Radiology. Verified insurance, with applicable insurance companies for the need of precertifications, referrals or authorizations. Prepared finished charts for Medical Record filing. Designate bed assignments, upon patient’s admission to the facility, as required by patient’s diagnosis and compatibility with other patients. Worked closely with physicians, nurses and various Health Care Professionals.

Data Entry Clerk (Temporary Position)

March 2003 – June 2003; March 2002 – December 2002; October 2001 – December 2001

American Institute of Certified Public Accountants - Jersey City, New Jersey

Entered test scores from the National Certified Public Accountant Exam into database for applicable grading. Sorted and filed original tests and applicant’s answer keys for the AICPA staff. Assisted in the preparation of test booklets and answer keys for future Certified Public Accountant Exams. Proofread previously entered written portions of the CPA exam to validate applicant’s answers.

Pricing and Promotions Coordinator

March 2001 – September 2001

Salov North America dba Filipo Berio Olive Oil – Hackensack, New Jersey

Worked closely with sales representatives to ensure customers were receiving their correct pricing on products ordered and applicable promotional pricing that they were entitled. Introduced new items to sales representatives for promotion via video conferencing. Worked with accounts receivable and sales representatives to settle delinquent accounts. Participated in weekly and monthly sales meeting to learn and anticipate sales expectations. Entered orders into database as necessary.

Data Entry Clerk / Computer Assistant

June 2000 – November 2000

Bayonne Visiting Nurse Association/Community Health Connections – Bayonne, New Jersey

Performed data entry of Nursing Assessment’s and Plan of Care recommendation’s into company’s computer system. Tasks included, medical records filing, direct follow up with doctor’s offices in regards to patient’s plan of care and electronic filing of Medicare claims as well as other duties requested by Executive Director. Provided back up assistance to IT personnel in regards to computer equipment and programs.

Directory Assistance Operator

September 1999 – April 2000

Verizon New Jersey – Jersey City, New Jersey

Answered calls via switchboard for requests of phone numbers from general public. Participated in training programs relevant to the implementation of new products and devices used. Consistently provided excellent customer service based on monthly evaluations.

Administrative Assistant/Customer Service

March 1991 – September 1999

Beck Manufacturing, Inc. – South Kearny, New Jersey

Answered phone calls from customers requesting pricing on products. Assisted with biweekly payroll processing. Ordered supplies as needed by company. Managed all outgoing shipments utilizing UPS, FedEx and Common Carrier. Frequently worked with manufacturer representatives to ensure customers received correct pricing and devised methods to entice new customers to join because of competitive pricing. Handled any complaints that were reported by customers with regards to defective product or shortages on shipments. Attended training sessions in order to learn new computer programs or equipment that was implemented in the company. Computer liaison between corporate office and local office.

Education

Saint Peter’s College – Jersey City, New Jersey

Major: Accounting

August 1996 - May 1997

Skills

Microsoft Word, Excel, PowerPoint, Access, Outlook.

Knowledge of AS400 computer system.

Meditech (A hospital based computer program).

Typing 60 words per minute / 9000 Keystrokes

High Level Call Center Experience

Contact this candidate