High School Sales

Kirtesh Patel

**** ********** **, ***********, ** 27560

919-***-**** (Home)

919-***-**** (Mobile). Email: *********@*****.***

Summary : Customer support/Hardware/Test Engineer with over 14 years of experience with debugging chips & PCB boards, Trouble shoot & failure analysis, Performance testing, lab setup. Experience with oscilloscope, data captures, probe setup. Strong in Computer Trouble-shooting. Effective communicator, team player and resourceful.

Profile:

• Nearly 14 year experience in the field of Tele-communication and computer industry.

• Ability to execute complex projects from concept to fully operational status.

• Goal-oriented individual with strong work ethics.

• Organized, highly motivated, and problem solver.

• Proven ability to work in unison with staff and customers.

Employment:

Network Engineering, Comscape Tele-communication/Kiwi PCS (03/2004 to 09/2009)

• Carried out evaluation, Programming & Testing of Phones for final Sales.

• Responsibility included management of inventory, RMA issues with vendor.

• Carried out maintenance, upgrades and repairing of cell.

• Documented phone programming procedures and trained retail sales staff.

• Hands on repair experience with phones. Managed tracking of inventory for warranty services

• Experienced on Ericsson RBS 1127 and other equipment.

• Working on the trouble tickets to understand the issues reported by customer, try to provide solution to their problems related to the service.

DMS Switch Debugging expert, Nortel, RTP, NC (12/1996 to 02/2004)

• Execute subsystem test procedure to ensure functionality and follow quality procedure to ensure quality of DMS 100 circuit switches using Enet, LPP, MVIE, IOC, XPM, IXPM, Super node, ELPSS, FLIS, SNSE, etc as testbed.

• Carried out debug plan based on failure log reports and procedures.

• Worked within a diversified team environment.

• Provided timely and relevant communication on status, issues and activities.

Test Technician, GE, Mebane, NC (10/1994 to 12/1996)

• Component level trouble shooting and testing of boards for Electric Vehicle Controls.

• Carried out maintenance and upgrading of test fixture and quality procedures

• Make engineering changes from schematic & drawings. Performed rework on boards/assembly

• Prepare documentation of the test results for Engineering Fail Analysis

Personal Computer Debugging expert, IBM, RTP, NC (10/1994 to 9/1995)

• Build and configure Personal Computers based on Specs and Models.

• Inspect computer from Assembly line for Power-on run test.

• Carried out diagnostic software test on complete assembly to various sub assemblies

Education:

June 1991:

A.A. Computer & Electronics: El Camino Community College, Torrance, CA

Major in Computer Technology, Minor in Computer Information

June 1986:

High School Diploma: Inglewood High School, Inglewood, CA

Computer Skills:

• Windows, Microsoft Word, Excel, PowerPoint, Internet skills.

• RF Performance Tools, Drive test Tools ( Invex3G etc ) , Mapping Tools ( MapInfo )

• Phone Programming Software (Kyocera PST, Diego/Phoenix Nokia PST, Motorola PST & Qpst ).

Seminars & Classes attended:

• Certified for Nortel's DMS-100/SNSE, LPP, MVIE, IOC, XPM, IXPM, Super node, ELPSS, FLIS, etc as test bed.

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