Customer Service Manager

Hello my name is Rodney Pyram. Those who know me best consider me a hard worker and a go getter. I love to learn and maintain a respectful, positive and friendly attitude that I bring with me everywhere that I go. I've been in the automotive field over 6 years as both a technician and service advisor. Customer service is my passion, and am a very fast learner. Please review my resume below and feel free to contact me at any time. Thank you for your time.

RODNEY PYRAM

908-***-**** Work Experience 10/15/10 – Present Eppy’s tools warehouse

Stock and organize tools in warehouse

Organize displayed tools in store and help customers purchase tools.

Drive truck and make deliveries to customers within 20 mile radius.

Help customers with defect and broken tools under warranty

Cash out customers as well as help customers that are looking for specialty tools not normally carried.

Check in new inventory when delivered.

Clean and organize both warehouse and store.

Set up in-store weekly special displays.

05/09- 10/11/10 Firestone complete auto care, jersey city, NJ manager of Tire sales as of 03/10 1. Provide estimates and work orders of parts and labor for customer 2. close up shop on scheduled days 3. keep front counter clean and organized. 4. order special parts from outside vendors and price accordingly. 5. distribute work to technicians in specified order. 06/08- 02/09 Brake-o-rama/ Goodyear, Roselle, NJ Store Manager 1. Supervise 2 employees. 2. Provide estimates and work orders of parts and labor for customers. 3. Distribute work orders to appropriate mechanics based on skill level. 4. Open and close the shop in a timely manner. 5. Understand and solve customer problems and complaints. 6. Make counts of inventory stock on weekly basis. 7. Provide a clean and comfortable enviornment for incoming customers. 1/07-06/08 Strauss discount auto, Roselle, NJ Mechanic/Service writer 1 Work through of all branches of auto diagnosis and repair. 2 Test drive vehicles, use a variety of testing equipment and computer-based technical reference materials to identify the source of problem. 3 Adjust ignition timing and valves, adjust or replace spark plugs and other parts to ensure efficient engine performance. 4 Align and balance wheels and repair suspension systems. 5 Adept at using a variety of tools including power tools and hand tools for repair. 6 Follow a checklist to ensure that critical parts are examined. 7 Provide estimates and work orders of parts and labor for customers 8/06-1/07 Universal Tractor Trailer, Rahway, NJ Mechanic 1 Replaced lights, reflectors, upper couplers, wheel bearings, air tanks and tires for tractor trailers. 2 Perform brake system repairs. 3/06-8/06 Jiffy Lube, Cranford, NJ Technician 1 Performed oil changes and tire rotations for domestic and foreign cars. 2 Replaced air filters and wiper blades. 7/05-12/05 Smart Carte, Newark, NJ Ambassador 1 Exchanged foreign currency to American currency from international passengers. 2 Maintained and distributed luggage carts. 10/04-7/05 CVS, Union, NJ Cashier 1 Operated cash register and ensured register was balanced daily. 2 Assisted customers regarding all merchandise inquiries. 3 Unloaded and loaded boxes from truck to storage area. 4 Ensured shelves were fully stocked. 6/03-4/04 Mc Donald’s Restaurant, Roselle Park, NJ Crew Member 1 Provided courteous customer service in fast-paced, high volume restaurant. 2 Handled cash and credit transactions. 3 Prepared meals according to food preparation guidelines. Education 8/05-8/06 Lincoln Technical Institute, Union, NJ Specialization: Automotive Technology 9/04-5/05 Rutgers University, Newark, NJ Skills Proficient in Microsoft Word, Power Point, Internet research Typing skills (55 wpm) Exceptional communication and interpersonal skills Proficient knowledge with handling national accounts

Currently learning ADP software

Knowledge of forklift and pallet jack operation

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