Customer Service Representative
Resume:
Maria G. Guardiola
Fall River, MA 02720-2215
Phone: 508-***-****
E-mail: ************@*******.***
Professional Summary:
Responsible, Business minded professional seeking an opportunity to learn and grow, with a company where my experience and skills can enhance your business.
Education:
Bristol Community College Fall River, MA
Associate Degree: Business Administration In Course
Bristol Community College Fall River, MA
Continuing Education: ESOL 2011
National College of Puerto Rico Bayamon, Puerto Rico
Associate Degree: Hospitality/Tourism 2003
Jose S. Alegria High School Dorado, Puerto Rico
Diploma: Commercial Studies 1997
Experience:
TJX Companies D.B.A. AJ Wright Merchants INC, Fall River, MA
Warehouse Associate 2003-2011
Kept records of items entering or leaving stock rooms
Sorted, organized, and marked items with identifying codes.
Used hand-held scanners connected to computers to keep inventories up to date.
Compiled, sorted, and verified the accuracy of data to be entered
Performed other clerical duties
Ground Motive Dependable Airline Services Carolina, Puerto Rico
Customer Service Representative 2002-2003
Completed forms and contracts, Make any corrections or changes as needed
Determined charges for services requested. Collected deposits, and payments.
Kept records of all transactions
Made and confirmed transportation and flight reservations, using a computer
Sold and issued tickets, assigned seats, and checked baggage
Directed passengers to boarding areas and checked tickets and seat assignments
Embassy Suites Hotel, Dorado, Puerto Rico
Customer Service Representative 2002-2003
Referred unresolved complaints to other departments or supervisors
Quoted fares and room rates and provide travel information
Performed front-office duties.
Greeted and registered guests and show rooms
Answered questions about hotel policies and services
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