TIMOTHY S. WASHINGTON

**** *** ******

Cincinnati, OHIO 45212

513-***-****

hjahe6@r.postjobfree.com

OS Applications Network Hardware

MS Windows 2000/XP MS Office Suite2000/XP TCP/IP Memory

MS Windows 98/NT MS Novell GroupWise Wireless Dell PC’s / Latitudes Symantec Antivirus Novell Netware HP/Compaq Desktops

Symantec Ghost Nortel IBM PC’s / ThinkPad’s Norton Ghost Cisco Hard Drives MS Terminal Server Overture DVD/CD Drives Citrix Metaframe Siecor Fusion Splicer HP Laser/DeskJet Printers MS Outlook Anritsu Fusion Splicer Lexmark LaserJet Printer MS Visio Fluke DSP 2000 Tester HP Scanners Active Directory Expo OTDR Motherboards

VoIP / IP Telephony

E D U C A T I O N & C E R T I F I C A T I O N

• Bachelor of Arts in Communications (Ohio University, Athens, Ohio) June, 1990

• Minor in Interpersonal Communications (Ohio University, Athens, Ohio) June, 1990

• Fiber Optic Certification (National Communications Training Center) December,2004

• Certified Help Desk Professional (The Procter & Gamble Company)1995

• A+ Certification (Entex Information Services) 1994

• Cisco Networking Fundamentals (Global Knowledge) 2001

W O R K H I S T O R Y

PNC BANK Cincinnati, OH 9/2008 - Present Network Technical Analyst II

• Remote troubleshooting and problem determination on network devices.

• Setup and Configure Cisco / Juniper routers and switches.

• Create, update, and escalate incident records.

• Communicate with upper management and line of business on the status of high impact incidents.

• Communicate troubleshooting results and participate in process improvement of incident experienced.

• Maintain current configuration, support documentation and best practices for field service technicians.

• Coordinate the activities of field service technicians on branch incidents.

• Work closely with field service technicians on escalated incidents.

• Manage projects with field service technicians to be completed in a timely manner.

• Perform high level analysis and reporting on incident records.

• Participate in project related activities.

• Encouraged and expected to present innovations to improve processes/quality and reduce costs.

• Interface with Telco vendors including AT&T and Verizon regarding circuit issues.

Spencer Technologies Los Angeles, CA Ohio/Kentucky/Indiana 2/2006- 9/2008

Project Lead Technician

• Project Manager for the Telecom upgrade projects for the Gap and Old Navy stores in Los Angeles.

• Project Manager for Kroger stores in OH, KY and IN on Telecommunications upgrade projects.

• Recruiting and hiring contractors for project work.

• Manage contractors, labor hours, budget and equipment on site.

• Work closely with vendors and general contractors dealing with site issues.

• Installation of all forms of cabling (CAT5, CAT5E, CAT6, TP, Coax and Fiber Optics).

• Terminate Fiber Optics using fan out kits and SC/ST connectors.

• Install ADSL/Cable modems ;routers; access control and CCTV.

• Setup IBM/DELL point of sale terminals and pc’s for managers back office workstations.

• TCP/IP networking: Cisco/Nortel router configurations and switch setups.

• Cisco 1900 wireless router and access point installation

• Perform Quality Assurance audits.

• Perform site surveys and management walkthroughs.

• Responsible for completing projects on time and working to exceed customer expectations.

• Strong customer service and customer satisfaction skills.

• Experienced a low turnover rate because I’m a team player and I lead by example.

Integrated Access Systems Sun Valley, CA 10/2004 – 2/2006

Low Voltage Cabling Field Technician

• Provided business to business revenue control solutions at an affordable cost.

• Installed CCTV, control access systems, data and phone lines

• Pull and terminate CAT5 and Fiber Optic cabling for data/phone lines.

• Ran 18/2 gauge wire for control access systems and CCTV.

Ohio River Company

Network Technician Cincinnati, OH 9/2000 – 10/2004

• Provide 2nd level technical support for approximately 370 end users in a corporate environment.

• Installed and terminated Cat5 and Fiber Optic cabling.

• Installed and Serviced wireless network workstations on river tow boats.

• Assisted deckhands when needed with various chores while on the river boats.

• TCP/IP networking: installing, configuration and updating Cisco 3500/3600 switches, routers and adtran CSU/DSU’s on a frame relay network.

• Troubleshoot and resolve software issues with MS Office Suite 97/2000/XP,MS Windows 95/98/NT/2000, XP operating system and MS Outlook.

• Troubleshoot and resolve network issues including LAN and wireless connectivity, server upgrades, switch upgrades and back up maintenance.

• Remotely access desktop computers using pcAnywhere and MS Remote Desktop Connection.

• Configuration and updating of wireless access point and devices.

• Determine need and purchase appropriate computer hardware, software and peripherals for corporate.

• Work closely with vendor on vendor’s equipment, maintenance and upgrades.

Re-Tech Computers

Executive Sales Associate Cincinnati, OH 7/1999 – 9/2000

• Developed new business through networking events.

• Developed effective sales and marketing techniques for negotiating contracts and advertising campaigns.

• Designed marketing and promotion ideas for sales presentations of Re-Tech’s products.

• Pre and Post Sales Consultation.

• Responsible for asset management for customer equipment.

• Provided customer assessments and technical advice.

• Acquired service and maintenance contracts along with warranty service contracts with business.

• Sponsored fundraisers and raffles for community events.

• Maintained a booth at all local Tradeshows.

• Maintained and or exceeded target sales of the month.

• Proven dependability and professional approach providing quality customer service.

Health Alliance of Greater Cincinnati (Hospital Network)

Network Analyst Cincinnati, OH 3/1995 – 7/1999

• Install and configure Bay/Nortel Switches and Routers on a LAN.

• Install and terminated Cat 5 and Fiber Optic cabling.

• Manage new cabling and wiring closet projects.

• Detail drawings for any new equipment or network jack installs using Visio.

• Cross connect, patch and activate network drops.

• Monitor activity across the network.

• Install Fiber Optic cable, modems and transceivers.

Health Alliance of Greater Cincinnati

Help Desk Specialist Cincinnati, OH 9/1993- 3/1995

• Provide Tier II support for approximately 3200 end users, in a hospital and corporate environment.

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