Project Manager Customer Service
Resume:
TIMOTHY S. WASHINGTON
Cincinnati, OHIO 45212
**************@*****.***
OS Applications Network Hardware
MS Windows 2000/XP MS Office Suite2000/XP TCP/IP Memory
MS Windows 98/NT MS Novell GroupWise Wireless Dell PC’s / Latitudes Symantec Antivirus Novell Netware HP/Compaq Desktops
Symantec Ghost Nortel IBM PC’s / ThinkPad’s Norton Ghost Cisco Hard Drives MS Terminal Server Overture DVD/CD Drives Citrix Metaframe Siecor Fusion Splicer HP Laser/DeskJet Printers MS Outlook Anritsu Fusion Splicer Lexmark LaserJet Printer MS Visio Fluke DSP 2000 Tester HP Scanners Active Directory Expo OTDR Motherboards
VoIP / IP Telephony
E D U C A T I O N & C E R T I F I C A T I O N
• Bachelor of Arts in Communications (Ohio University, Athens, Ohio) June, 1990
• Minor in Interpersonal Communications (Ohio University, Athens, Ohio) June, 1990
• Fiber Optic Certification (National Communications Training Center) December,2004
• Certified Help Desk Professional (The Procter & Gamble Company)1995
• A+ Certification (Entex Information Services) 1994
• Cisco Networking Fundamentals (Global Knowledge) 2001
W O R K H I S T O R Y
PNC BANK Cincinnati, OH 9/2008 - Present Network Technical Analyst II
• Remote troubleshooting and problem determination on network devices.
• Setup and Configure Cisco / Juniper routers and switches.
• Create, update, and escalate incident records.
• Communicate with upper management and line of business on the status of high impact incidents.
• Communicate troubleshooting results and participate in process improvement of incident experienced.
• Maintain current configuration, support documentation and best practices for field service technicians.
• Coordinate the activities of field service technicians on branch incidents.
• Work closely with field service technicians on escalated incidents.
• Manage projects with field service technicians to be completed in a timely manner.
• Perform high level analysis and reporting on incident records.
• Participate in project related activities.
• Encouraged and expected to present innovations to improve processes/quality and reduce costs.
• Interface with Telco vendors including AT&T and Verizon regarding circuit issues.
Spencer Technologies Los Angeles, CA Ohio/Kentucky/Indiana 2/2006- 9/2008
Project Lead Technician
• Project Manager for the Telecom upgrade projects for the Gap and Old Navy stores in Los Angeles.
• Project Manager for Kroger stores in OH, KY and IN on Telecommunications upgrade projects.
• Recruiting and hiring contractors for project work.
• Manage contractors, labor hours, budget and equipment on site.
• Work closely with vendors and general contractors dealing with site issues.
• Installation of all forms of cabling (CAT5, CAT5E, CAT6, TP, Coax and Fiber Optics).
• Terminate Fiber Optics using fan out kits and SC/ST connectors.
• Install ADSL/Cable modems ;routers; access control and CCTV.
• Setup IBM/DELL point of sale terminals and pc’s for managers back office workstations.
• TCP/IP networking: Cisco/Nortel router configurations and switch setups.
• Cisco 1900 wireless router and access point installation
• Perform Quality Assurance audits.
• Perform site surveys and management walkthroughs.
• Responsible for completing projects on time and working to exceed customer expectations.
• Strong customer service and customer satisfaction skills.
• Experienced a low turnover rate because I’m a team player and I lead by example.
Integrated Access Systems Sun Valley, CA 10/2004 – 2/2006
Low Voltage Cabling Field Technician
• Provided business to business revenue control solutions at an affordable cost.
• Installed CCTV, control access systems, data and phone lines
• Pull and terminate CAT5 and Fiber Optic cabling for data/phone lines.
• Ran 18/2 gauge wire for control access systems and CCTV.
Ohio River Company
Network Technician Cincinnati, OH 9/2000 – 10/2004
• Provide 2nd level technical support for approximately 370 end users in a corporate environment.
• Installed and terminated Cat5 and Fiber Optic cabling.
• Installed and Serviced wireless network workstations on river tow boats.
• Assisted deckhands when needed with various chores while on the river boats.
• TCP/IP networking: installing, configuration and updating Cisco 3500/3600 switches, routers and adtran CSU/DSU’s on a frame relay network.
• Troubleshoot and resolve software issues with MS Office Suite 97/2000/XP,MS Windows 95/98/NT/2000, XP operating system and MS Outlook.
• Troubleshoot and resolve network issues including LAN and wireless connectivity, server upgrades, switch upgrades and back up maintenance.
• Remotely access desktop computers using pcAnywhere and MS Remote Desktop Connection.
• Configuration and updating of wireless access point and devices.
• Determine need and purchase appropriate computer hardware, software and peripherals for corporate.
• Work closely with vendor on vendor’s equipment, maintenance and upgrades.
Re-Tech Computers
Executive Sales Associate Cincinnati, OH 7/1999 – 9/2000
• Developed new business through networking events.
• Developed effective sales and marketing techniques for negotiating contracts and advertising campaigns.
• Designed marketing and promotion ideas for sales presentations of Re-Tech’s products.
• Pre and Post Sales Consultation.
• Responsible for asset management for customer equipment.
• Provided customer assessments and technical advice.
• Acquired service and maintenance contracts along with warranty service contracts with business.
• Sponsored fundraisers and raffles for community events.
• Maintained a booth at all local Tradeshows.
• Maintained and or exceeded target sales of the month.
• Proven dependability and professional approach providing quality customer service.
Health Alliance of Greater Cincinnati (Hospital Network)
Network Analyst Cincinnati, OH 3/1995 – 7/1999
• Install and configure Bay/Nortel Switches and Routers on a LAN.
• Install and terminated Cat 5 and Fiber Optic cabling.
• Manage new cabling and wiring closet projects.
• Detail drawings for any new equipment or network jack installs using Visio.
• Cross connect, patch and activate network drops.
• Monitor activity across the network.
• Install Fiber Optic cable, modems and transceivers.
Health Alliance of Greater Cincinnati
Help Desk Specialist Cincinnati, OH 9/1993- 3/1995
• Provide Tier II support for approximately 3200 end users, in a hospital and corporate environment.
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