Customer Service Human Resources
Resume:
Monica Valerio
**************@*****.***
Goal
To obtain a position with a proven company to utilize my skills and experience in marketing, product development, and the development and implementation of social media.
Work Experience
January 2011- Present Norm Reeves Honda, Internet Sales Manager
n Maintain a buyer follow up system that encourages repeat and referral business and contributes to customer satisfaction
n Follow up on all post delivery items and any special requests to be sure that all customer expectations are met
n Designate deals for financial institutions based on the customers credit worthiness
n Exceed a minimum number of vehicles based on goals and objectives as defined by the internet director
n Create a streamlined sales tracking system to chart trends among selling products
November 2006-January 2011 Human Resources Representative, Macy’s
n Assisted the human resources director for the Southern California region in all aspects of personnel development
n Oversaw personnel management and employees
n Maintained filing for the incoming of stores that Macy’s took over during their expansion
n Partnered with a store management to interview and employ Administrative Support Team associates
n Acted as liaison to district staffing office for all staffing issues and objectives
August 2004-November 2006 Guest Relations Manager, Honda of Pasadena
n Trained new employees on fundamentals to ensure success during their introductory period
n Facilitated informal staff trainings to impact customer service knowledge to new employees
n Composed and maintained client correspondence
n Maintained above national level in customer service index
n Implement a new process based on growth to ensure the success of the satisfaction of customers
Education
January 2009- September 2009 The Institute of Design and Merchandise Marketing/FIDM Received an Associates of Art Degree in Merchandise Marketing
September 2003- June 2007 California State University, Los Angeles
Received a Bachelor’s Degree with a major in Natural and Social Services in Psychology
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