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Manager Sales

Independence, OH
August 05, 2012

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**** ******* ***** • Cleveland, Ohio 44144 • 440-***-**** • email:


**** – Present Cleveland Municipal Schools Cleveland, OH

Safety and Security Investigator Counselor

Completed and submitted incident reports

Conducted investigations, analyzed data and interpreted witness statements related to incidents and accidents

Responded to call assignments for incidents and accidents

Submitted daily reports to manager

Documented and recorded information according to the standard operating procedures for the Division of Safety and Security

Reported and followed up on any incident, activity, action or inaction identified as having the potential to cause harm or injury

Submitted notification of all problems, concerns and issues related to Safety and Security

Investigated community complaints and submitted written status reports

Conducted unbiased and timely investigations assigned by radio or customer complaints

Served as a liaison between the school administrators and parents

Facilitated visits to home, hospital or other to insure quality practices

1994-1997 Quest Technology Cleveland, OH


Assisted management in all assigned duties

Computer and software sales for small business clients

1982-1994 T.P. Corporation (D.B.A. McDonald’s) Cleveland, OH

Assistant Manager

Selected, hired and trained new employees

Implemented quality control procedures

Administrated payroll, scheduling and employee reviews

Interacted successfully with a diverse range of people (employees and customers)

Succeeded at decreasing turnover rate through the implementation of a sensitivity training course created by myself

Substantially increased sales and customer satisfaction as a result of the training that I created and implemented


2005-2006 Cuyahoga Community College Cleveland, OH

Safety and Security training

Case Management

Criminal Justice

1982-1986 J.F. Rhodes High School Cleveland, OH


Available upon request

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