Excellent Customer Service

Rita LaGuerre

*** *. *** **** ***. Oak Park IL

219-***-**** (home)

219-***-**** (cell)

******@*******.***

Objective To obtain any position that will allow me to use my excellent customer service skills and people skills in a professional atmosphere.

Professional Experience Medical Receptionist

SOUTHLAKE HEART CARE Merrillville Indiana 2010-2010

• Answers 5 line phone system

• Registers and schedules new patients for therapy and physician services based on orders received

• Greet patients in a friendly manner

• Assist patients/customers with all issues regarding appointments

• Collects all prescription refill requests

• Assists patients with all other requests and questions and direct patients to appropriate site/staff when needed

• Maintained medical records

• Conducts appointment reminder calls to patients when designated

• Contacts patient to schedule appointments

• Verifies insurance eligibility

• Ensure high quality customer service

Patient Access Registrar 2007-2009

METHODIST HOSPITAL Merrillville Indiana

• Answered 5 line phone system

• Completed all hospital registration

• Processed inpatient outpatient emergency room admissions and diagnostic testing

• Entered patient information into an on-line information system

• Document patients activity in Meditech and Epic

on-line system

• Processed patient payments for medical services

• Conducts patient interview to capture demographic information

• Gathered financial and medical information needed for billing

• Collected co-payments and or deductibles for services rendered

• Verifies workers compensation cases coverage with employers; secures all pertinent billing information

• Followed all administrative and departmental policies as required

• Able to handle patient crisis situation by calming distraught patients and families

• Maintain security confidentiality and integrity of patient medical information

• Verify insurance eligibility

Sales Associate 2000-2007

CARSON PIRIE SCOTT Merrillville IN.

• Outstanding customer Service

• Teamwork oriented

• Assist customers with sales purchases

• Assist customers with general question and merchandise inquiry

• Responsible for balancing cash draws before and after shift

• Able to handle customers complaints and concerns

Administrative Assistant Receptionist 2000-2004

STAFF SOURCE EMPLOYMENT AGENCY Hammond IN

• Worked various administrative positions as needed

Education Davenport University Merrillville IN

Major: Associate Degree Business Administration August 2007

GPA: 3.0/4.0

Skills Microsoft Word PowerPoint Group Wise Meditech on-line system Epic on-line system E-Care on-line verification system Types 45 WPM provide excellent customer service excellent people skills good language skills written skills.

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