Customer Service Sales

Marcia Brown

**** ******** ***. *** ***** Arlington, TX 76006 214-***-**** **********@*****.***

Objective

To achieve a position in an office setting to utilize my experience, versatility, business and customer service skills to benefit my employer. I would like to promote company growth and success in the short-term and long-term future. Finally, I want to obtain a rewarding long-term career to accomplish my long-term goals.

Profile

Motivated, personable business professional with excellent team work experience. Is Knowledgeable in computer applications and concepts in internet services. Studied at Tidewater Community College and took classes that covered computer concepts and internet skills. Used current software related to word processing, spreadsheet, database, and presentation mediums to demonstrate these skills. Also, knowledge of internet terminology and services including e-mail, web browsing, search engines, ftp, file compression, and basic web page construction.

Adjust well with all types of work environments and adaptable – able to maintain a sense of humor under pressure. Hard working and responds well to constructive criticism. Diligent worker who thrives in fast pace work environment. Open minded people person that can get along with consumers and coworker.

Skills Summary

Management

Customer Service

General Office Skills

TABC Certified

Strong Multitasked

Product Marketing

Priority Driven

Microsoft Office Suite Knowledgeable Strong Computer Application Background

Customer Service

Staff Scheduling

Commission Salesmanship

Answering telephones for inquiries

Types 45+ wpm Team Leader

Company Finances

Professional Presentations

Auto Sales

Outlook, Word, and Excel programs

Data entry

Professional Experience

MARKTING DATA COLLECTIONS:

Provided a full-service research, custom online panels, online communities and data collection services.

Helped our clients stay ahead of their competition by staying connected to their customers.

Advanced unique abilities to customize the following solutions for our clients:

o Custom Research driven by advanced analytics, reporting and consulting.

o Survey and Data Collection services that incorporate multiple modes including, social media, phone, and mobile.

o Market Research Platforms, which include custom online panels, online communities, social media and online focus groups.

A few of the Companies were:

o Knowledge Networks

o Yellow pages

o Disney

o Lego's

o ESPN

o "EMC" electric companies

Followed up with the satisfaction of the service each companies provide.

CUSTOMER SERVICE

Responsible for all bartending duties and site management while on shift.

Work as sole bartender during shift, responsible for all promotions, entertainment and operations.

Responsible for all closing duties, including financial close-out functions, cleaning duties and site security, as a key-carrier and security system contact for establishment.

Ensure the cleanliness and an inviting, comfortable atmosphere for all patrons. Facilitate cooperation and coordination with co-workers, while ensuring company profits, policies and customer service standards are achieved.

Create and implement, with owner approval, improved and more efficient operational procedures when necessary.

Work as part of a team in a very fast-paced, high volume environment for the celebrity-based clientele of the business.

Maintain very high profit goals for business.

Oversee all financial responsibilities of bar operation. Supervise and coordinate activities of dining room employees.

Engage in providing courteous and rapid service to diners.

Schedule dining reservations and arrange parties for patrons

SALES: MAZDA AND USED VIHICLES

Responsible for moving vehicles off of a dealership's lot and into the hands of consumers.

Responsible for approaching prospects who enter the lot. Questioning the prospect about the type of vehicle they are looking for as well as the type of features and accessories.

Increase the prospect's interest in vehicles that appeal to them by allowing them to take them for a test drive.

Pre-qualify prospects who express serious interest in purchasing a vehicle. Pre-qualifying involved checking information such as the person's credit report, income level and employment history to see if might qualify for financing.

Negotiate the price of the vehicle with the prospect. Working within pricing parameters established by the car dealership and takes into account factors such as the value of a trade-in vehicle and how large of a down payment the prospect is willing to make.

Handled details such as getting the car registered and having it prepared for the customer to drive home.

Follow up with the customer periodically to address and concerns or questions, which can also helped to build rapport and increase the likelihood of repeat sales.

Met all sales quotas that are established by the dealership; that are required to sell per month.

EMPLOYMENT HISTORY

FIRST TEAM DEALERSHIP-Chesapeake, VA;

757-***-****, Sales, 2003 to 2004

Reference: Shawente Great 757-***-****

FGI INCOPATED – Virginia Beach, VA;

757-***-**** RESEARCH MARKTER, 2004 to 2006

Reference: Keniay Billins 919-***-****

VIRGINIA WINGS – Virginia Beach, VA;

757-***-**** Waitress and Bartender, 2006 to 2008

Reference: Shawn Thomas 757-***-****

Diesel Rock 'N' Country Sports Bar-Virginia Beach, VA;

757-***-**** Bartender and Cocktailed, 2008 to 2009

Reference: Michael Largent 757-***-****

MAC TRAVEN AND GRILL- Arlington, TX;

817-***-**** Waitress and Cocktailed, 2009- Presently

Reference: Stephanie McCullar 817-***-****

Education

TIDEWATER COMMUNITY COLLEGE – Virginia Beach, VA

Studied Liberal Arts

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint Visio

Microsoft Access

1705 Falconer Cr. Apt 17205 Arlington, TX 76006 214-***-**** **********@*****.***

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