Engineer Project Manager

TONI J. BAKER

919-***-**** *** Nathan Drive – Clayton, NC 27520 ****@**.**.***

Quality-focused Administrator and Senior Engineer with successful experience in Oracle DBA, PL/SQL, RMAN, OE manager, DataPump, performance tuning, back-up and recovery. Proven skills using Unix systems, ATM, Frame Relay, Routers, VoIP, switches and protocols. Efficiently train engineers on new and innovated products. Team player who embraces new company challenges and adapts to changing customers needs.

EDUCATION &TECHNICAL TRAINING

WAKE TECH COLLEGE, Cary, NC

Oracle, 2011 | Oracle DBA, 2011 | Oracle PL/SQL, 2011

JOHNSTON COMMUNITY COLLEGE, Smithfield, NC

A+ Certification, 2004 | MCSE Certification, 2003-2004

CALIFORNIA STATE UNIVERSITY - NORTHRIDGE

Bachelor of Science, Computer Science

U.S. ARMY ELECTRONICS SCHOOL, Fort Gordon, GA

Electronics – Telecommunication Repair Technicians

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS / MCI / WORLDCOM, Cary, NC 1999-2010

Lead Engineer / Network Engineer

International Network Management Center (INMC)

Managed engineers on resolution of network issues and customer complaints.

Maintained network security and all required passwords.

Mentored engineers on training, technical support, and progress evaluations.

Coordinated projects and reports.

Represented engineers to ensure best practices for company profit.

Led efforts to enhance and improve internal / external vendor sales.

Implemented network controls, handled alarms, and resolved trouble tickets.

First engineer to re-route communications during several national disasters.

Resolved complex network issues for international switches in a fast-paced call center environment.

Managed international mass calling events, troubleshooting related issues.

Project Manager,

International Service Delivery

Trained and supervised new hires using classroom and computer-based training.

Reviewed and tracked orders for new circuits and new customer premise equipment.

Collaborated with sales and billing departments to resolve any issues with orders.

Worked directly with all supervisors on critical job flow and training issues.

TONI J. BAKER PAGE TWO

VERIZON WIRELESS / MCI / WORLDCOM, Cary, NC CONT.

Career Technical Trainer III

Worldwide Data Delivery

Trained Worldwide International Technical Engineers on telecommunication protocols.

Developed and published technical training and troubleshooting manuals.

Developed, scheduled and prepared classrooms for engineers.

Coordinated with senior management on new telecommunications equipment and technology that would benefit the company.

Maintained departmental web page.

Saved company money through in-house employee training and development

Collaborated with training group to generate $1.78 million in new customer services.

Trained employees on UNIX system, ATM, Frame-Relay, Routers, PIP, IMA, M13, AXE-10, and SS7 switches and protocols.

Trained engineers in WebGOA, COMS, NetPro, VDDS, and ITS troubleshooting tools.

ASSYST, INC., Morrisville, N.C. 1992-1999

Oracle/ UNIX Support Engineer

Configured Tape Drives for Hardware Engineers to use for installs and setups of servers and client machines using UNIX.

Provided support to clients regarding UNIX administration and Oracle issues.

Supported field engineers with setting up and configuring Oracle databases and UNIX operating systems, and supporting all hardware issues. Used RMAN, SQL Plus, and OE Manager to tune databases.

Created users and managed their permissions.

Wrote PL/SQL scripts for special clients.

Negotiated a $25 million contract with Levi’s and an $8 million contract with Gymboree.

Taught clients and new hires basic Oracle admin skills and UNIX admin skills.

Additional technical experience as a CAD Manager, Trainer, and Tester.

MILITARY EXPERIENCE

UNITED STATES ARMY 1987-1999

Telecommunications Supervisor (Held Top Secret and Secret Clearance)

Supervised the repair of computers, switchboards, telephones, and radios; ensured all troops received proper training and clearance.

SOFTWARE SUPPORT

UNIX

PERL

TCP/IP ORACLE

Frame Relay

AXE-10 BPX

Routers

SS7/C7 FTP

PING

ATM Excel

PowerPoint

Word Trace Route

MS Windows

Operating System

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