SUMMARY OF QUALIFICATIONS
I have twenty years as a Field Service Engineer specializing in the installation, training, maintenance, troubleshooting, and repair of electro-mechanical devices, with travel encompassing the U.S. and Canada. I also possess solid technical experience and a tenacious attitude to solve problems and meet or exceed customer requirements.
Respond immediately to emergency situations with sensitivity to deadlines and customer needs.
Ability to analyze problems and discover the root cause of errors previously unknown to engineering.
Identify and report quality issues to software engineers contributing to improvements in the software revision.
Stepper Motors, controllers and actuators
Servo Drives and Motors
Optical and Micro Switches
FIELD SERVICE ENGINEER
EFI, Ink jet Solutions Meredith, NH 2009-2012
Install, troubleshoot, and repair EFI/Rastek Wide Format Digital UV Ink Jet Printers.
Provide on-site operator training and repairs on Wide Format UV Ink Jet Printers
Assist with phone support for hardware/software issues when not dispatched to customer location.
Educated customers in component identification and replacement procedures.
Software installation and Firmware upgrades
ROBOTIC FIELD SERVICE ENGINEER
Camera Dynamics, Inc. Valley Cottage, NY 2008-2009
Install, troubleshoot, repair, and maintain robotic television camera pedestals for the broadcast news industry and entertainment professionals.
Assist operators on proper operation and technical issues.
Provide phone support when not dispatched to customer locations.
Perform in house repair of products sent in from customer sites.
FIELD SERVICE ENGINEER
Stratasys, Inc., Eden Prairie, MN 1999-2007
Plan, coordinate, and execute hardware, software, network configuration, training, troubleshooting, maintenance, and repair. Specialize in maintaining the complete line of Stratasys Fused Deposition Modeling Systems.
Quickly diagnose causes of system failures and malfunctions to ensure highest operating efficiencies, reliability and quality performance standards.
Assist network engineers with the installation of software to allow communication between PC and Stratasys rapid prototyping systems.
Constantly worked with Certified Licensed Electricians to assist in the proper wiring configurations of Badger Transformers that co-exist with particular Stratasys equipment.
Analyze client equipment and operations to determine servicing and supply needs.
Consistently manage time and multiple tasks to meet deadlines, established objectives, and quality performance standards.
Foster clear communication and maintain excellent staff and client working relationships.
A+ Service Technician Specializing in Microsoft Windows, * TSVC03 Advanced Electrical Training* TSVC02 Advanced Mechanical Certification. Security clearance for the Department of Energy.
Proficient with Stratasys Insight software, Fiery RIP, Onyx RIP, Microsoft Word, Excel, Windows, Linux, QNX, OS and various CAD programs.
CERTIFIED COMPUTER REPAIR/ ELECTRONIC TECHNOLOGY
Computer Processing Institute, Paramus, New Jersey
Graduate of a 700-hour electronic technology, computer repair technology curriculum. Basic Electronics, digital concepts, hardware, software and microprocessor principles.
ADDITIONAL COURSES, TRAINING AND PROFESSIONAL DEVELOPMENT
Continuous electrical, mechanical, software and customer interaction training.
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