Technical Writer

JANE B. FRASER

** *********** **** | Exeter, NH 03833 | 603-***-**** | **********@*******.*** | www.LinkedIn.com/in/janebfraser

QUALIFICATIONS PROFILE

Creative Writing & Editing | Technical Writing & Editing | Instructional Design

Highly motivated and experienced Technical Writer/Editor with 12+ years of experience in writing (for both software and hardware), editing, proofreading, formatting, and updating technical documents. Adept in writing technical manuals for U.S. Department of Labor, NH Title XIX Medicaid Healthy Kids/Gold Program, optical lens technology, telecommunications, facility management, manufacturing, educational, military, and computer solutions. Proven success in developing quick start, reference, installation, and operational manuals. Successfully created help systems in RoboHelp and Help and Manual4. Background in writing instructor/student training manuals for telecommunications, customer relations, and "How To" guides that include step-by-step procedures. Additional strengths include:

ISO 9000 Document Review & Inspection Instructional Design

Project Management Quality Assurance Testing Training & Supplemental Materials Proposal Writer/Researcher

PROFESSIONAL EXPERIENCE

21ST CENTURY TECHNOLOGIES, INC., Austin, TX (March 2011 – December 2011)

Technology Solutions

Remote Technical Writer II

Managed all final formatting for project teams’ technical documentation for the Department of Labor, developed first-ever training guide for new analysts, created document templates (user guides, system operation manuals, test plans, training guides, quick start guides, etc.) and final checklists for project teams’ technical documentation, wrote proposals and developed PowerPoint presentations for technical documentation review and improved project milestones/workflow, tested several co-authoring products for use in more efficient technical documentation edits and updates, and returned all finished documentation consistently under deadlines. Received stellar performance review from manager.

FREELANCE WRITING, Exeter, NH (2010 – 2011

Article and Blog Writer, Editor, Proofreader

Editing for www.oDesk.com and article writer for www.examiner.com/national (http://www.examiner.com/cheap-eats-8-in-manchester/jane-fraser, http://www.examiner.com/budget-meals-4-in-boston/jane-fraser)

ACS, INC., a Xerox Company, Concord, NH (2008 – 2010)

ACS, Inc. is a business process and information technology solutions company.

Documentation Specialist/Project Analyst

Completed final version of Detailed System Design (DSD) documents. Created and formatted provider manuals for NH Title XIX Medicaid Healthy Kids/Gold Program, which included researching NH State laws, policies, and regulations. Developed proposals for Document Review and Security, and Field Support Research Specialist.

• Collaborated with the NH Department of Health and Human Services (DHHS) on style, format, and revisions.

• Designed quick reference and “how to” procedure and training guides for the Concord, NH office.

SPHERION CORPORATION, Manchester, NH (2007 – 2008)

Spherion Corporation is a professional staffing firm.

Technical Writer

Assigned to ACS, Inc. Edited, updated, and reformatted existing DSD documents and met deadlines. Developed the Documentation Specialists’ Style Guide.

• Performed testing and quality assurance on use cases as well as user interface scenarios.

• Attended ACS and DHHS meetings and handled notes for DSD documentation and project issues.

PROFESSIONAL EXPERIENCE (CONTINUED)

WELLS RESEARCH & DEVELOPMENT, Lincoln, MA (2006 – 2007)

Wells Research & Development is an optical lens technology corporation.

Remote Technical Writer

Spearheaded efforts to update, reformat, and recompile user manuals in Help and Manual4, also created glossaries for software and hardware guides.

RANDOLPH ASSOCIATES, Cambridge, MA (2006)

Randolph Associates is a professional staffing firm.

Senior Technical Writer

Assigned to Fidelity Investments, Merrimack, NH. Created text as well as edited, updated, and formatted end-user documentation in Lotus Notes for several databases.

CAREER CONNECTIONS, Nashua, NH (2005 – 2006)

Career Connections is a temporary agency.

Customer Service Representative

Assigned to the National Standards Authority of Ireland (NSAI), Nashua, NH. Provided high level of support and led efforts to update customer certification records and created training documentation.

DELTA EDUCATION, Nashua, NH (2003 – 2005)

Delta Education is a seller of Math & Science educational products for grades K-8.

Manual Writer/Customer Service Representative

Fielded high volumes of calls in the call center. Provided high level of support and research concerning diverse product inquiries. Produced a customer service manual, training exercises, and FAQs for the website.

TELOPTICA, INC., Richardson, TX (2000 – 2002)

Teloptica, Inc. is a telecommunications networking company.

Senior Technical Writer/Instructional Designer

Selected as the head of Technical Publications. Maintained full responsibility for writing, editing, and updating the first-ever user, quick start, reference, installation, and training guides/material including marketing presentations and slides.

Additional Experience

Senior Technical Writer/Consultant – T&S Software, Richardson, TX (2000)

Acting Document Manager/Technical Writer – Tekelec Corporation, Richardson, TX (1999 – 2000)

Technical Writer/Project Manager – Dell Computer, Austin, TX (1998 – 1999)

Senior Principal Writer/Editor – AEC Data Systems, Inc., San Antonio, TX (1996)

Technical Editor/Project Manager of Test Documentation – Prospective Computer Analysts, Inc., San Antonio, TX (1996)

Technical Writer – IEX Corporation, Richardson, TX (1994 – 1995)

Technical Writer – Kodak Health Imaging, Richardson, TX (1993)

EDUCATION

PLYMOUTH STATE COLLEGE

Bachelor of Science in English Education

TECHNICAL SKILLS

MS Office Suite (2003 – 2010), SharePoint (2007), Skype, SnagIt, Help and Manual4, FrameMaker, PaintShop Pro, Adobe Photoshop, Adobe Acrobat, RoboHelp

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