Sales Engineer

JIMMY YAZGI

* ***** ****** | Fairfield, NJ ***** | *****.*****@*****.***| 917-***-****

TELECOMMUNICATIONS MANAGEMENT and TECHNICAL PROFESSIONAL

Creative telecommunications professional with a talent for recognizing and forging global business partnerships to expand market presence and promote products in a competitive marketplace. Expansive background in the promotion of carrier communications utilizing strengths in sales, and negotiations teamed with extensive technical knowledge. Excels at assessing new business opportunities and tracking the competitive landscape to capture strong and sustainable competitive market leads for top-line investor communities. Tremendous ability to advise companies on the development and initiation of effective internal communications infrastructure. Supports organizational growth by communicating directly with key demographics to drive interest and accelerate product recognition.

CORE STRENGTHS & SKILLS

? Global Sales/Purchasing

? Contract Negotiations

Team Leadership

VoIP Network Design

Tests Development & Execution

Carrier Operation

Performance Improvement

Project Management

Cross-Cultural Communications

? NOC Management

? Traffic Capacity Panning

? Quality Assurance

PROFESSIONAL HISTORY

2GOTEL, Totowa, NJ 2007 –4/2010

Senior Manager of Carrier Relations

Utilized solutions selling, consultative sales processes, and effective negotiations developing strategic alliances with more Tier carriers, PTTs, LDIs, IGWs, CLECs and dramatically increasing revenue for the telecommunications long-distance provider. Transitioned strategy into tactical plans to drive market growth and diversification. Evaluated new product opportunities and directed strategic development of marketing plans, pioneering processes and methods to increase sales and reduce costs. Conceived and established off-shore sales and telemarketing service launching multi-media direct advertisement campaigns to broaden client base. Collaborated at all senior leadership levels formulating corporate vision to reflect quality and productivity.

Selected Accomplishments:

* Increased revenue by $3.4M by providing exceptional service and leadership to carrier relations managers.

* Acquired top quality product routes at 5- 10% below market rate by forging of long-term strategic alliances with international PTTs, domestic Tier-1, and CELECs.

* Decreased buying costs by 12% through enhanced corporate development and competitive intelligence.

* Improved profit 8% by streamlining international sales support.

* Generated 8500 new retail customers in 1 year by implementing effective advertising campaigns.

* Launched 1st corporate retail products diversifying brand recognition.

* Facilitated the ability to ensure quick resolutions for customer queries exceeding reliability objectives.

A T TELECOM, Totowa, NJ 2002- 2008

Senior Manager of Operations & Carrier Relations 2005- 2008

Streamlined and managed the carrier relations and operations divisions improving quality and reliability to advance the corporation in a competitive marketplace. Developed strategic alliances with Tier carriers, PTTs, LDIs, IGWs, and CLECs and dramatically increased revenue for A T Telecom. Collaborated with network engineers, rate and routing associates, NOC, and divisional managers and maintained 100% network uptime, top performing routes at lowest cost and established efficient procedures and methods for trouble ticket response and prevention. Monitored carriers’ compliance to SLAs. Adapted and conceptualized a successful corporate culture change creating new business partnerships, establishing channels of successful enterprise growth.

Selected Accomplishments:

* Maintained operating costs 5-10% below target.

* Continuously met and exceeded quality requirements.

* Implemented policy and service standards improving customer satisfaction and retention, resulting in 10% revenue gain.

* Increased profit 9% and cut costs 12% through the establishment of a cohesive corporate team.

* Generated a revenue growth of $19M by utilizing market driven management strategies, capturing an extensive international clientele.

* Achieved 5-10% cost reduction by negotiating aggressive rate and term agreements.

2 | JIMMY YAZGI

PROFESSIONAL HISTORY CONTINUED

Manager of Operations 2002- 2005

Challenged to build new market presence while reengineering and expanding existing international sales and distribution increasing client base and improving corporate brand recognition. Streamlined operational infrastructure motivating management and divisional teams exceed profit margins, service levels, employee development, and performance standards. Utilized my technical expertise along with knowledge of advanced technologies and collaborated with engineers to design a robust VoIP network including soft switch, SBCs, Gateways, billing platform and features, PC2phone dialer, and PBX. Worked hands on with engineers and vendors to configure, test and install software and hardware segments of the network. Planned originating and terminating traffic capacity. Collaborated with Quality assurance, engineering, NOC and customer service supervisors to ensure quality and sustainability of delivered products.

Selected Accomplishments:

* Reduced trouble ticket volume 40% and resolution time 50% through the incorporation of procedures and direct management of NOC supervisors.

* Achieved 100% uptime performance by directly monitoring maintenance reports and network performance.

* Increased revenue 15% by improving VoIP network capacity and reliability.

* Utilized technical knowledge in the creation of new products generating 20% in revenue gains.

QWEST COMMUNICATIONS, Dublin, OH 1994- 2001

Senior Sales Engineer 1999- 2001

Collaborated with Sales Associates to enhance technical knowledge and set service standards for prospective customers. Formulated, designed, and recommended voice and data solutions providing multi-faceted customer support. Incorporated customer needs assessment to enhance service delivery.

Selected Accomplishments:

* Awarded ‘Top Sales Engineer’ for ability to enhance sales and up-sell products and services.

Lead Systems Engineer III 1996- 1999

Established cohesive and efficient team of voice and data test engineers, facilitating the creation of test plans and the execution of test cases to certify new software releases and new switches and to improve the offered products functionality. Strengthened vendor relations through the swift resolution of reported issues. Enhanced product reliability with the introduction of preventative maintenance and testing programs.

Selected Accomplishments:

* Awarded performance bonuses 3 consecutive years.

Systems Engineer 1994- 1995

Monitored, provisioned, and tested voice communication circuits to ensure impeccable product standards. Monitored voice traffic volume to estimate circuit capacity and ensure performance.

Selected Accomplishments:

* Received quarterly bonuses for performance.

EDUCATION & PROFESSIONAL DEVELOPMENT

OHIO UNIVERSITY, Athens, OH

Bachelor of Science- Systems Engineering

Technical Proficiencies:

* Microsoft Office Suite and Visio

Knowledge: VoIP , TDM, GSM, TCP/IP, Frame Relay, SONET, Routing, VoIP switches & gateways configuration, Voice &

data equipment, networks and software testing, statistical analysis, problem solving.

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