Customer Service Medical

Location:

Beeville, TX, 78102

Salary:

12.00

Posted:

October 25, 2011

Contact this candidate

Resume:

TONI C SMITH

*** *********

BEEVILLE, TX *****

361-***-****

Career Objectives

My career objective is to work in a professional atmosphere where the best is expected from their employees. If you are looking for someone who is a team player and motivated, then I am the person for you!!

Summary of Qualifications

Charting/treatment planing,digital xrays,receive payments, EOB interpretation, taking all xrays,filing/faxing documents, dental insurance filing and verification, multi-phone experience, HIPA familiar, CPR cert.,chairside orthodontic exp.

Work History

Mar 30, 2011 - Oct 10, 2011 Sun Orthodontix - Victoria, Texas

Orthodontic Assistant

assist orthodontic doctor in applying appliances, bonding brackets, wires, TMJ therapy, adolescent phases which include appliances, digital photos, xrays, cephs, tomographs, impressions, elastics, rubberbands and any other procedures that include repositioning, correcting or fixing a patients oral defects that have to do with thier teeth.

Sep 09, 2010 - Feb 16, 2011 Star Orthodontics - Corpus Christi, Texas

Orthodontic Assistant

Feb 15, 2005 - Oct 31, 2007 Phelps Family Dentistry - Kenedy, Texas

Hygiene Coordinator

ck in/out patients, maintain hygienists work schedule, develop x-rays, make appointments, answer phones, verify and file insurance, EOB interpretation, familiarize patient with hygiene plan, maintain complete hygiene department, operated computer to enter and retrieve data, compiled and filled patient records

Aug 30, 2002 - May 31, 2005 Kenedy Independent School - Kenedy, Texas

Substitue/ Special Education Sub.

utilized teaching skills to assist staff, assist students with lesson assignments and reinforce learning concepts, provide direction and assistance to students to help develop communication and presentation skills.

Jun 11, 2003 - Jan 15, 2005 Outlaws Saloon - Kenedy, Texas

Bartender/waitress

order alcoholic beverages, maintain entire wait staff while staying mature and professional, check inventory, customer service while pertain to legal laws

Jan 12, 2003 - May 30, 2003 HEB - Kenedy, Texas

Customer Service Represetative

sack groceries and carry out to customers vehicle, stock shelves with items when needed, clean work areas on a daily basis, maintain high standards of excellence.

Oct 01, 2001 - Mar 01, 2002 Dr. Chandler - Beeville, Texas

Receptionst

obtain callers name and arrange medical appointment, collected and distributed mail and messages, operated calculators and typewriters to compile and prepare medical charges, compiled statistical data such as admissions, discharges, deaths, births, and types of medical treatment given, assisted in coding of records

Education

Jan 2010 - Mar 2010 South Texas School of Dental Assisting - Goliad, Tx, Texas

Education Level: 1 year college, technical or vocational school

Major: Dental Assisting

GPA: 3.75

Total Hours: 80.0

Graduated: Yes

Kenedy Independent School - Kenedy, Texas

Education Level: High School Diploma/GED

GPA: 2.8

Graduated: Yes

Training

Sep 15, 2010 - Mar 15, 2011 Star Orthodontics

Orthodontic Assistant Training

teach me how to put on braces, take off braces, apply appliances, take proper impressions, digital xrays, cephs, tomos, and pano, paperless office inventory and procedures, orthodontic terms and appliances, sterilization procedures

Status: Completed

Jan 02, 2010 - Mar 20, 2010 South Texas School of Dental Assisting

Dental Assisting

Dental Theory and Terminology, Radiology, Impressions and Model Trimming, Sterilization Techniques, Four-handed dental assisting

Status: Completed

Occupational License or Certification

American Red Cross - Goliad, Texas

CPR/First Aid

Registration

Issued: Feb 27, 2010

Expires: Feb 27, 2012

Occupational Experience

Dental Assistants ( 5 yrs 0 mos )

1. Applies protective coating of fluoride to teeth. 3 to 4 years

2. Assists dentist in management of medical and dental emergencies. 3 to 4 years

3. Cleans and polishes removable appliances. 1 to 2 years

4. Cleans teeth, using dental instruments. 1 to 2 years

5. Exposes dental diagnostic x-rays. 1 to 2 years

6. Fabricates temporary restorations and custom impressions from preliminary impressions. 1 to 2 years

7. Instructs patients in oral hygiene and plaque control programs. 3 to 4 years

8. Makes preliminary impressions for study casts and occlusal registrations for mounting study casts. 3 to 4 years

9. Pours, trims, and polishes study casts. 3 to 4 years

10. Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures. 3 to 4 years

11. Provides postoperative instructions prescribed by dentist. 1 to 2 years

12. Records treatment information in patient records. 3 to 4 years

13. Schedules appointments, prepares bills and receives payment for dental services, completes insurance forms, and maintains records, manually or using computer. 3 to 4 years

14. Takes and records medical and dental histories and vital signs of patients. 3 to 4 years

File Clerks ( 10 yrs 0 mos )

1. Inserts additional data on file records. 10 to 14 years

2. Inspects or examines materials or files for accuracy, legibility, or damage. 10 to 14 years

3. Locates and retrieves files upon request from authorized users. 10 to 14 years

4. Photographs or makes copies of data and records, using photocopying or microfilming equipment. 10 to 14 years

5. Places materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. 10 to 14 years

6. Removes or destroys out dated materials in accordance with file maintenance schedules or legal requirements. 10 to 14 years

7. Scans or reads incoming materials to determine filing order or location. 10 to 14 years

8. Sorts or classifies information, according to content, purpose, user criteria, or chronological, alphabetical, or numerical order. 3 to 4 years

Receptionists and Information Clerks ( 10 yrs 0 mos )

1. Analyzes data to determine answer to customer or public inquiry. 10 to 14 years

2. Answers telephone to schedule future appointments, provide information, or forward call. 10 to 14 years

3. Calculates and quotes rates for tours, stocks, insurance policies, and other products and services. 10 to 14 years

4. Collects and distributes messages for employees of organization. 10 to 14 years

5. Conducts tours or delivers talks describing features of public facility, such as historic site or national park. 10 to 14 years

6. Enrolls individuals to participate in programs, prepares lists, and notifies individuals of acceptance in programs, and arranges and schedules space and equipment for participants. 10 to 14 years

7. Files and maintains records. 10 to 14 years

8. Greets persons entering establishment, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions and provides information. 10 to 14 years

9. Hears and resolves complaints from customers and public. 10 to 14 years

10. Monitors facility to ensure compliance with regulations. 10 to 14 years

11. Operates telephone switchboard to receive incoming calls. 10 to 14 years

12. Performs duties such as taking care of plants and straightening magazines to maintain lobby or reception area. 10 to 14 years

13. Provides information to public concerning available land leases, land classification, or mineral resources. 10 to 14 years

14. Provides information to public regarding tours, classes, workshops, and other programs. 10 to 14 years

15. Receives payment and records receipts for services. 10 to 14 years

16. Records, compiles, enters, and retrieves information, by hand or using computer. 10 to 14 years

17. Registers visitors of public facility, such as national park or military base, collects fees, explains regulations, and assigns sites. 10 to 14 years

18. Transmits information or documents to customer, using computer, mail, or facsimile. 10 to 14 years

19. Types memos, correspondence, travel vouchers, or other documents. 10 to 14 years

Secretaries, Except Legal, Medical, and Executive ( 4 yrs 6 mos )

1. Answers routine correspondence. 10 to 14 years

2. Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals. 10 to 14 years

3. Arranges travel schedules and reservations. 10 to 14 years

4. Collects and disburses funds from cash account and keeps records. 10 to 14 years

5. Compiles and maintains lists and records, using typewriter or computer. 10 to 14 years

6. Compiles and types statistical reports, using typewriter or computer. 10 to 14 years

7. Composes and distributes meeting notes, correspondence, and reports. 10 to 14 years

8. Files correspondence and other records. 10 to 14 years

9. Greets and welcomes visitors, determines nature of business, and conducts visitors to employer or appropriate person. 10 to 14 years

10. Locates and attaches appropriate file to incoming correspondence requiring reply. 10 to 14 years

11. Mails newsletters, promotional material and other information. 5 to 9 years

12. Maintains calendar and coordinates conferences and meetings. 10 to 14 years

13. Makes copies of correspondence and other printed matter. 10 to 14 years

14. Opens incoming mail and routes mail to appropriate individuals. 10 to 14 years

15. Orders and dispenses supplies. 10 to 14 years

16. Prepares and mails checks. 10 to 14 years

17. Provides customer services such as, order placement and account information. 10 to 14 years

18. Records and types minutes of meetings, using typewriter or computer. 10 to 14 years

19. Schedules appointments. 10 to 14 years

20. Takes dictation in shorthand or by machine and transcribes information. 10 to 14 years

Word Processors and Typists ( 8 yrs 0 mos )

1. Addresses envelopes or prepares envelope labels, using typewriter or computer. 5 to 9 years

2. Adjusts settings for format, page layout, line spacing, and other style requirements. 10 to 14 years

3. Answers telephone. 10 to 14 years

4. Checks completed work for spelling, grammar, punctuation, and format. 10 to 14 years

5. Collates pages of reports and other documents prepared. 10 to 14 years

6. Computes and verifies totals on report forms, requisitions, or bills, using adding machine or calculator. 10 to 14 years

7. Files and stores completed documents. 10 to 14 years

8. Gathers and arranges material to be typed, following instructions. 5 to 9 years

9. Keeps records of work performed. 5 to 9 years

10. Operates duplicating machine. 3 to 4 years

11. Prints and makes copy of work. 10 to 14 years

12. Sorts and distributes mail. 10 to 14 years

13. Stores completed documents on computer hard drive or data storage medium, such as disk. 5 to 9 years

14. Transmits work electronically to other locations. 5 to 9 years

15. Types from rough draft, corrected copy, or previous version displayed on screen, using computer or typewriter. 10 to 14 years

16. Uses data entry device, such as optical scanner, to input data into computer for revision or editing. 5 to 9 years

Office Clerks, General ( 10 yrs 0 mos )

1. Answers telephone, responds to requests, delivers messages, and runs errands. 10 to 14 years

2. Collects, counts, and disburses money, completes banking transactions, and processes payroll. 10 to 14 years

3. Communicates with customers, employees, and other individuals to disseminate or explain information. 10 to 14 years

4. Compiles, copies, sorts, and files records of office activities, business transactions, and other activities. 10 to 14 years

5. Completes and mails bills, contracts, policies, invoices, or checks. 10 to 14 years

6. Completes work schedules and arranges appointments for staff and students. 10 to 14 years

7. Computes, records, and proofreads data and other information, such as records or reports. 10 to 14 years

8. Operates office machines, such as photocopier, telecopier, and personal computer. 10 to 14 years

9. Orders materials, supplies, and services, and completes records and reports. 10 to 14 years

10. Reviews files, records, and other documents to obtain information to respond to requests. 10 to 14 years

11. Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials. 10 to 14 years

12. Transcribes dictation and composes and types letters and other correspondence, using typewriter or computer. 10 to 14 years

Computer Skills

Typing Speed: 65 Words Per Minute

Apple or Macintosh Computers

Data Entry Terminal (PDT, Mainframe Terminal, etc)

Desktop Publishing Software (InDesign, etc)

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Utility Software (Virus, File Compression, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills:

Orthotrac, Eaglesoft and Dentrix

Language Skills

English - Excellent ( Read Write Speak)

Additional Skills

RECEPTION WORK;TYPING WORK;CLIENT CONTACT;PERSONAL COMPUTING WORK;FILING WORK;CUSTOMER CLERICAL WORK;MEDICAL TYPING;SECRETARIAL WORK;RETAIL SALES; DIGITAL XRAYS, PAPERLESS OFFICES, INSURANCE VERIFICATION AND FILLING, PATIENT CONFIDETIALLITY:CHAIRSIDE ORTHODONTIC TRAINING/EXPIERIENCE

Driver's License

Class C - Standard Driver's License

References

Butch Cook

Friend

Outlaws Saloon

830-***-****

Gerry Reyna

CDA,RDA

Goliad Dental Care

361-***-****

Gloria Roberts