HELEN K. DWYER
**** ***** ****** 317-***-****
Indianapolis, Indiana 46201-4748 cell 317-***-****
Email: **********@***.***
OBJECTIVE: Self starter who can work independently as well as part of a team. Take charge person, willing to do what it takes to get the job done. Honest, dedicated, loyal and punctual. Excel in Microsoft software programs and Visio. Excellent organizational and problem solving skills.
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PERSONAL QUALIFICATIONS
Excellent at Customer Service Computer programming, Cobol, Microsoft
Sensitive Listening Skills Microsoft Word, Excel, Power Point
Cooperative Team Member Visio
Willing to Learn Excellent analysis skills
Diligent Worker Talented Editing Expertise
Proven Problem Solving Skills Dedicated
Honest Loyal
Punctual
CAREER HIGHLIGHTS
May 2010 to Present
Volunteer for Child Advocates Indianapolis, IN
• Visit child in foster home
• Observe care for child in foster home
• Interview child about their life, needs and wants
• Interview foster parents
• Write reports for Court Guardian ad Litem
• Attend court dates, team meetings
September, 2010 Indianapolis, IN
Workshop Facilitator, All Souls Unitarian Church
• Evaluated workshop materials
o Typed workbook and copied for participants
o Changed materials to add websites for reference
o Changed old books no longer available for reference added new books from Church Library
o Called Individuals to speak during the workshop
Legal
Financial
Ministerial Services
Cremation Services
Hospice Care
o Planned luncheon and food snacks
o Put Notebooks together for participants
o Greeted people as they came in, sign in sheets, collected workshop fee
August, 2009 to May 2010
Substitute Teacher, Warren Township Schools Indianapolis, IN
Arrived at School assigned to classroom
Reviewed Lesson Plans for class
Followed Lesson Plans for class
April 8, 2008 to May 1, 2008
Administrative Assistant CDI, Inc. (temporary) Indianapolis, IN
Generated Tax Exemption Certificates for new Vendors
Printed Invoices for Supervisors use in verifying new operating system from main frame to SAP.
January 2, 2008 to February 8, 2008
Administrative Assistant CDI, Inc.(temporary) Indianapolis, IN
Attended telephone conference calls and took minutes
Worked with data migration combining databases for test material
Compiled notebooks for Trainers to use in training.
April 2, 2007 to June 4, 2007 the AME Group Columbus, IN
Software Engineer (temporary)
Performed simple manual testing on INSITE system
Determined failures due to the way the test script was written, or whether the tool actually failed.
February 2007-March 30, 2007 the AME Group Columbus, IN
Data Entry, Software License Tracking (temporary)
Entered Licenses used by the Company into database for legal purposes
Recorded surrender of software in Remedy system as a means tracking license availability for
1997-2005 Bureau of Motor Vehicles Indianapolis, IN
Application Developer
Participant in Design Sessions used to develop program requirements
Discussed what was currently used in the Cobol programs
Discussed what modifications needed to the web page to support business
Wrote Test Scripts using Functional Design Specifications and Use Cases, completed one use case script every three days
Worked in Teams to write test scripts
Analyzed screen fields for testing alpha numeric or numeric, Length of fields
Length of fields
Appropriate format for date fields mm/dd/yyyy as opposed to month day, year.
Wrote down expected results with each step.
Wrote test plans incorporating existing test scripts to validate procedures
Photocopied test plans and test scripts for User Acceptance Testing on the release website
Performed User Acceptance Testing (manually)
Walked through the test scripts step by step
Indicated where steps passed or failed the testing on test scripts
Submitted errors using Track Record
Walked through the test script step by step
Included pictures of screens where errors occurred
Stated why this was a problem
Sent electronic document to Project lead to send back to programmers
Flowcharted existing Cobol Programs
Used Visio to document Cobol programs
In 1999, searched all title programs and drivers for date fields for Y2K
Using a printer chart, determined if two characters could be added to the screen map
Added two characters to the year to bring to a mm/dd/yyyy format
Certifications:
Compuware, 2002 Implementing Windows 2000, Professional & Server, 2003
Querying SQL Server 2000 with Transact SQL, 2003 Introduction to Programming, 2004
Introduction to Microsoft visual Basic .NET Programming, 2003 Web Technologies and ASP.NET, 2003
Developing Microsoft ASP.NET Web Applications Using Visual Studio.NET, 2003 XML Develop for .NET, 2003
Programming with Microsoft ADO.NET, 2003
1992-1997 Indianapolis Public Schools Indianapolis, IN
Secretary/Budget Control Clerk
Answered Telephones in the Federal Funds Department
Typed Grant Proposals
Kept database of available funding in Microsoft Works
Database of foundations kept current
Researched available foundations for possible funds
Notified teachers of possible funds for classroom programs
Monitored grant awards
Typed program reports
Put a database together in Excel to track expenses
Used merging from Excel into Report Format
Ordered supplies
Set up budgets in Fox base Pro
Processed vendor claims, purchase orders
Kept track of budgets to be sure money was not overspent
Significant Accomplishments:
Training in database management
Modified available foundation information for teacher grants
Developed Customer Service Skills
Highly involved with intricate team work
EDUCATION
2007 Colorado Technical University Colorado Springs, CO
Masters of Science in Business Management GPA 3.5
1974 Franklin College Franklin, IN
Bachelor of Arts Degree in Business Administration
1995 Indiana Vocational Technical College Indianapolis, IN
Associate of Science Degree in Computer Programming