Customer Service Manager
Resume:
Jerica Coleman
Easley, SC *****
*************@*****.***
EDUCATION
Bachelors of Science in Human Resource Management December 2012
Virginia College Greenville, SC
Associate of Science in Human Resource Management December 2010
Virginia College Greenville, SC
Professional Organization Affiliation:
• SHRM (Society for Human Resources Management)
EXPERIENCE
Human Resource Assistant II 2006-2011
Charter Communications Greenville, South Carolina
• Provided administrative support for HR Manager and personnel in terms of recruiting, scheduling interviews, internal and external job postings, applicant tracking in the applicant tracking system, perform background checks, drug screens and pre-employment assessments, provided new hire set up and paperwork, prepared offer letters and assisted with job fairs.
• Establish and maintain computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards, and hourly time records; maintain confidential employee information and records.
• Utilized HR software such as JD Edwards, ADP, and Risk Console, and E time to input employee’s information for new hire, termination, payroll, or any worker’s comp and disability claims.
• Served as a back up and provided administrative support to VP of Network Operations, and General Manager of TAC Department
• Use initial job qualifications and independent judgment to screen resumes and identify candidates who meets requirements for open positions.
• Coordinated travel arrangements for executives
Customer Service Representative II 2003-2006
Alltel Greenville, South Carolina
• Engaged in conflict resolution to deescalate irate customers.
• Researched products and resolved billing concerns and issues.
• Consistently exceeded goals for accessory sales and warranty agreements.
• Determined customer needs for products and services based on their expressed preferences.
• Explained features & benefits of Wireless products & services and made recommendations based on customer needs.
• Demonstrated the ability to understand and communicate complex and technical information clearly and concisely, to meet the needs of the customer in a professional manner.
Administrative Assistant 2001-2003
Brake Warehouse Greenville, South Carolina
• Assessed abilities and experience of job applicants.
• Conducted interviews to determine if experience matched business need.
• Recruited local businesses for partnerships.
• Filed paperwork, answered phones, and was main point of contact for department employees
• Performs complex tasks using Microsoft Office applications including word processing, database management, spreadsheets, presentation graphics, and electronic mail and scheduling.
• Process employee payroll documents, and issued checks.
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