Software Engineer Support

Bradley W. Howard

**** ****** * Keller, TX ***** * *********@*****.*** * 817-***-****

SUMMARY OF QUALIFICATIONS

* ***** ********** ********** ***** in Motorola NA distribution center

* **** **ftware engineer with Computer Associates.

15 years IT and programming with H.B. Zachry at Dupont site.

Skills in SQL against Oracle and MS Sequel databases, MySQL databases.

Skills in MS office 2000, 2003, etc.

Programming skills include: MS C, MS Visual Basic 6.0, MS Visual Basic .Net, MS C++ , HTML, PHP

Customer Support in MS office products.

EDUCATION AND TRAINING

Microsoft C++ 2003

Tarrant County College Fort Worth, Tx.

Computer Programming 1983 - 1985

Victoria College Victoria, Tx.

Vax C programming Course 1990

Digital Equipment Corp. Houston, Tx.

VAX C Programming Course. 1 Week

Microsoft Office Products Training 1996

80 hours instructor led course. Victoria, Tx.

PROFESSIONAL EXPERIENCE

IT System Technician 1/5/2008 - Present

Cinram Wireless LLC Fort Worth, Tx.

Motorola Cell phones and accessories distribution center for North America.

Provide Systems support to production floor for Programming

and packaging of Cell Phones.

IT support Technician for North American Distribution Center

Log work activities in Micro Main.

Develop automated VBScripts to transfer and log files to server on a daily basis.

System Technician 11/17/2003 - 1/4/2008

Motorola Fort Worth, Tx.

Motorola Cell phones and accessories distribution center for North America.

Systems Technician for all production areas of the facility.

Provide solutions to production problems regarding data and equipment issues.

Utilize SQL to correct data errors in Oracle, MS Sequel databases to maintain

production flow.

Designed and Developed Visual Basic program to query data in Oracle and IBM

Informix databases to correct data related issues.

Desktop Support Specialist 4/2002 – 5/2002

CDI Information Technology Services. Houston, Tx.

(Contracted to E.I. Dupont)

End User support specialist for regional office.

Provide End user support for MS office products.

Roll out of Windows 2000 work stations.

Document support activities within Remedy.

Inventory control of all hardware on site.

Image PCs as necessary for roll out. (Norton Ghost)

Provide LAN support.

Desktop Support Specialist 12/2001 – 2/2002

CDI Information Technology Services. Houston, Tx.

(Contracted to E.I. Dupont at Cypress Station Regional Engineering office)

End User support specialist for regional office.

Provide End user support for MS office products.

Roll out of Windows 2000 work stations.

Document support activities within Remedy.

Inventory control of all hardware on site.

Image PCs as necessary for roll out. (Norton Ghost)

Provide LAN support.

Help design and setup new electronic method to replace a paper system for

creating and distributing Bid packages to potential contractors.

Software Engineer 2/1/2000 – 3/2001

Computer Associates Houston, TX

Level 2 support for clients using the Paradigm Plus software. Interfaced with Client and the software development team to provide solutions to customer.

Level 2 Support

Document client problems within Remedy

Create service patches as necessary.

MS C programming for CA Paradigm Plus commercial software.

Senior Systems Operator 1999-2/2000

Austin Group IT Houston, Tx

(Contracted to Conoco home office Global Data Center)

Senior Systems operator providing systems backup and support activities for global computing services.

Perform and monitor backups of 200+ file, Exchange, Lotus notes, and UNIX

servers.

Create MS Access database and programming necessary to facilitate the input and

tracking of backup tape libraries for the Data centers.

Install Legato software on servers as necessary.

System Programmer II 1984 - 1999

H.B. Zachry Co. Victoria, Tx.

Design, Code, testing, debug, documentation of software for Construction resource on site at Dupont Victoria Tx. Plant. IT support for construction area.

Provide software solutions for all departments:

Install and support NT and Windows 95 workstations.

Support LAN

Train users of Windows 95, NT, MS Office products

Desktop support as needed.

Systems Analysis.

Purchasing systems and software for business units.

Work with Dupont plant IT resources to support construction area.

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