Project Manager * Project Coordinator * IT Administrator

APRIL N. PEEBLES

**** ****** *****, *******, *******• 919-***-****•*********@*****.***

PROJECT MANAGER ● PROJECT COORDINATOR ● IT ADMINISTRATOR

Over 10 years’ experience driving strategic growth and successful project completion for leading IT organizations. Highly competitive, passionate, persuasive and articulate, able to achieve results within parameters.

SKILLS:

General:Project management, Project coordination, IT administration

Applications: Microsoft Word, Excel, Access, Outlook, and SharePoint

PROFESSIONAL EXPERIENCE

CompuCom, Home-Based 2005 – 2012

Project Management Administrator

• Managed the administration of assigned projectsand bank conversionswhile working to fulfill customer expectations.

• Supported Senior Project Managers on large projects and independently manage smaller projects.

• Developed and maintained detailed project schedules for all site involved in projects

• Tracked project changes and produces updated site based schedule as agreed with management.

• Provideddaily and weekly status reports, assured time line compliance, assessed risks, and recommended solutions.

• Provided direction to project team members by maintaining and distributing procedures and other documentation.

• Worked closely with customers to identify and meet their needs, challenges, and provided solutions.

• Assigned daily service requests while also coordinating with business analysts and customers.

• Developed and managed project plans from inception to completion.

• Implemented schedules to deliver project completion on time and within budget parameters.

• Administered and approved project time, expenses, managed, and approved project billing.

• Assured project success through superb planning and with great detail.

Getronics, Raleigh, NC 1999 – 2005

Technical Coordinator

Maintained and exceeded call completion goal which consisted of over 50 technicians on a daily basis.

Assigned daily service requests while also coordinating with business analysts and customers.

Provided real time call monitoring for contact centers and assigned calls appropriately daily.

Aggressively executed contingency planning to ensure all company goals were met and exceeded.

Effectively balanced, analyzed, and tracked call volume.

Ensured outstanding customer service while working as a liaison between business analysts, customers, and technicians assuring quality performance on numerous accounts.

Proven ability to multitask and complete projects timely and accurately with minimal supervision.

EDUCATION

Bachelor of Science in Business Administration with Concentration in Management, Shaw University, 2010

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