Customer Service Manager

Linda K. von Mohr

**** ********** ****., #***

Miamisburg, OH 45342

937-***-****, Cell# 937-***-**** Email: ********@*********.***

Qualifications Summary

Highly effective administrative, business management and customer service professional with exceptional organizational, communication and team-oriented interpersonal skills.

Career Summary

2011 Elizabeth New Life Center

Development Officer

• Implement strategies to develop donors and contributions in support of ENLC Women’s Centers in Lebanon and Sharonville

• Maintain database system records of donor cultivation, recognition and contributions

• Planning and coordination of the Fall Partnership Banquet major fundraiser and other smaller fundraising events

2010 Marriage Works! Ohio, division of Elizabeth New Life Center

• Administrative assistant to Media and Outreach department including preparing reports and all clerical duties

• Maintain databases for all class registrations, including handling payments

• Reception duties at front desk and answering phones including providing information on all class offerings

• Schedule appointments and maintain calendars for all social services staff members

2004 to 2009 The Children’s Medical Center of Dayton, Ohio

Development Associate

• Managed the direct mail program by developing 4-7 appeals throughout the year with revenues exceeding $100,000 each year

• Coordinated over 60 annual third party fundraising events and Kids Care school projects for Children’s Miracle Network (CMN) including analysis reports/and budgets, increasing revenue to over $200,000 annually

• Administered the employee giving program and annual campaign with over 40% increase

• Assisted with the production and pledge processing for Radiothon and Telethon events for CMN

1996 to 2004 Hooven-Dayton Corporation – Dayton, Ohio (specialty printer- labels, lottery)

Customer Service Manager

• Serviced and maintained over 500 existing and new customer accounts with over $5M in sales volume, including doing quotations and bids

• Produced the weekly work schedule of press orders for three shifts on 6 presses coordinating with the plant manager

• Purchased manufacturing supplies including printing plates, dies and paper stock

• Generated monthly and quarterly sales reports

• Developed key alliances with three major food vending trade associations resulting in over $100K in new revenue

1992 to 1996 Oberer’s Flowers, Inc. – Dayton, Ohio

Branch Store Manager (94-96), Main Office (93-94), Wedding Coordinator/ Floral Designer (92-93)

• Effected start-up and management of Bellbrook branch store to service southern sales region, generating $400K in new floral and accessory sales from zero base within 18-month period

• Responsible for all supply and floral orders for store

• Trained and scheduled the design staff

• Performed all accounting and banking duties for store operation

• Processed all accounts receivables at main office and calculated payroll hours bi-monthly

• Served as floral consultant to customers for wedding and event planning, coordinating up to 15 weddings on any given day in addition to floral design work

Spanish Language Instructor:

Vandalia Butler High School – Vandalia, Ohio and Colonel White High School – Dayton, Ohio

Bookkeeper/Accounting: vonMohr-Ingle Consulting

Computer Literacy

Windows and Microsoft Office including Excel, Word, Outlook, and Publisher

WordPerfect, Raisers Edge and WayCool database programs, Quicken and other proprietary software

Education

BA – Education, Spanish: Wright State University – Dayton, Ohio and Ohio University – Athens, Ohio

Contact this candidate