Advanced MVS/OS390 Operations Specialist

Location:

Posted:

October 30, 2008

EXPERIENCE

Quality Assurance Inspector (QA), Team Leader Gulf Shores/Fort Morgan

Inspected rental properties ensuring quality cleans were completed by housekeepers

Trained newly hired housekeepers and QAs

Liaison between the Gulf Shores/Fort Morgan manager, property owners, guests and coworkers

1999 - 2004 TXU Mesquite, TX

Enterprise Technician, Senior

Led a team of five operating five LPAR systems split between two IBM e-server zSeries 9000 Mainframe systems

Resolved and recovered problem batch jobs, managed media libraries, escalated unrecoverable errors, maintained continuity of full-time

systems availability

Built and maintained a comprehensive documentation database

1997 - 1998 University of South Alabama Mobile, AL

Computer Operator I

Supported four hospitals and three campuses as the second shift Lead Operator in a large MVS/ESA 9000 IBM mainframe environment

Determined status of jobs and contacted programmers as required

Assisted students and staff encountering problems with access to the LAN

1994 - 1997 Customer Service Mobile, AL

Customer Service Representative

Staff member of Oakleigh Museum House

Guest Services Representative for Target, Inc., at Bel Air Mall

1981 - 1992 United States Air Force

Information Systems Specialist

Supervised enlisted personnel in large mainframe computer environments

Established business continuity and built teamwork between all shifts within operations

Maintained annual performance reports on all personnel supervised

Determined halts and restart procedures on automated message processing systems

Ensured the accurate distribution of all incoming/outgoing message traffic to terminal and remote station users

Applied proper protective security measures during disposition of special category, sensitive compartmented and critical information

Identified, corrected and implemented alternate routing plans

Provided education and training to various tier users

EDUCATION and CERTIFICATIONS

2002 ITIL Certified

1999 Advanced MVS/OS390 Operations Certified

1996 Target University for Customer Relations

1981 - 1992 Community College of the Air Force (CCAF)

Earned 57 semester hours toward completion of the Information Systems Associate degree program

Graduate of Non-Commissioned Officer (NCO) Leadership School

SKILLS

CICS, COMMANDPOST, DB2, IMS, ISPF, JCL, JES, LOTUS NOTES, MAINVIEW, MICROSOFT OFFICE, MVS, REMEDY, SAS, SDSF, SMS, TANDEM, TCP/IP,

TIVOLI, TSO, UNIX, VTAM, WINDOWS Operting Systems