Sales Marketing

Alejandro Santana ***** Coronet Circle

Rancho Belago, CA 92555

951-***-**** ******************@*****.***

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PROFILE

I am a former Sales & Marketing Executive who has strong ambition. Although I have over fifteen years of experience in the Hospitality industry, I am always willing to learn different facets of businesses. I was a vital part of the #1 rated Casino Resort in California. I enjoy working with others, while working efficiently on my own. I am searching for a position where I can utilize my skills learned throughout my professional career.

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WORK HISTORY

• Family Caregiver, Jan 2009 - Present, The Santana Family, Rancho Belago, CA

My job duties include providing transportation to my brother's dialysis appointments and Doctors' appointments. Overseeing his medication intake and caloric intake.

Keeping financial matters in order and assisting in the care of his son are also part of my duties (more details upon request).

• Sales & Marketing Executive, Jun 2005 - Oct 2009, Pechanga Resort & Casino, Temecula, CA

My responsibilities included executing Sales & Marketing strategies, lead a Sales team, forecast revenue, balance budget, payroll budget, account reinvestment percentage and utilization of our amenities to maximize profit increase. Meeting monthly, quarterly and yearly quotas for our Marketing department as well as acquiring and maintaining new player accounts in our target markets.

Ensuring maximum daily Hotel room occupancy.

Building relationships with outside businesses and contacts.

Recruiting and hiring Marketing Managers.

Attending off property events such as meet & greet, mixers and sporting events (more details upon request).

• Dining Room Captain, Jan 2002 - Apr 2005, The Double Tree Hotel, Ontario, CA

My job duties consisted of overseeing day to day operations while providing our Guests with a high standard of service in a fine dining (four diamond) establishment.

Conducting wine seminars and training new employees.

Assisting VIP hotel guests with any special requests or needs.

• Dining Room Supervisor, Oct 1995 – Dec 2001, The Historic Mission Inn Hotel, Downtown Riverside, CA

My responsibilities included supervising daily operations in a fine dining (four diamond) establishment.

Organizing employee meetings.

Writing out weekly schedules.

Requisitioning daily orders (for wine etc).

Training new food servers.

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EDUCATION

• Associates of Science, Riverside Community College, Riverside, CA

Associate of Science Degree:

Business Management

Extensive professional certification in:

Management & Leadership Essentials

Crucial Conversations

Cultural Awareness & Sensitivity

Four Diamond quality standards

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SKILLS

Skilled in various facets of the Hotel industry (Hotel Operations, Event Operations, Catering, Food & Beverage, Retail, Gaming, Guest Services and Sales & Marketing).

Experienced in various computer systems (Opera, LMS, TFI, Oasis, Micros, Matrix, Pit Boss).

Over fifteen years of four diamond experience.

Fluent in Spanish (Written and Verbal).

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REFERENCES

• Available on request.

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