Human Resources Manager/Director
Resume:
STEVEN DWORSKI, PHR
**** ****** *****, **** ******, Illinois 60047
*********@*****.***
HUMAN RESOURCES MANAGER
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QUALIFICATIONS PROFILE
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Goal-driven, innovative, and accomplished human resources
professional, with more than 10 years of experience in
handling all aspects of HR management across various
industries. Possess a unique combination of training and
management experience, with strong operations management
background. Demonstrate proven track record of effectively
handling HR programs and policies, collaboratively working
with senior executives and national diversified workforce.
*Strong advocate of employee and employer welfare;
empower staff as well as collaborate and engage in
problem solving.
*Talented trainer and open-minded mentor, capable of
utilizing modern, creative, and highly engaging
training programs that translate company efficiency
plans into concrete positive results.
*Skilled at bridging gap between management and staff;
making each party see the bigger picture to meet and
address each other's needs.
*Possess well-honed communication and interpersonal
abilities; effectively interact with others as an
internal coach, change agent, and facilitator.
*Proficient in Saba, Electora, EXE, Olat, Articulate,
Oracle HR, Reflexus/SAP, Workbrain, SharePoint,
Collaboration Suite and Microsoft Office Suite (Word,
Excel, and PowerPoint).
*Bilingual in English and German.
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CORE STRENGTHS
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Personnel Management and Development
Hiring and Recruitment
Change Management
Employee/Staff Relations
Labor Law Compliance
Risk Management
ETraining and Development Experience
Problem Resolution
Project Management
Business Development
Financial Optimization/Control
Operational Development and Compliance
Customer Service
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CAREER OVERVIEW
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HUMAN RESOURCES
*Oversaw the delivery of HR services, including
employee relations, compensation/benefits
administration, performance management, change
management, and decision-making to support continued
growth of international operations while strictly
complying with local labor laws and employment
practices.
*Conducted research to identify and address
organizational effectiveness issues, providing clear
picture of the current state and action plans to move
business units forward.
*Ensured fair and equal treatment of employees by
implementing actions that enabled management to
effectively establish and maintain professional
business conduct.
*Facilitated the adaptation of improved and effective
communication among management employees that promoted
inclusiveness and positive morale.
*Spearheaded the recruitment, hiring, and orientation
of sales and training professionals, leading them
toward attainment of company goals.
PERFORMANCE EVALUATION AND OPTIMIZATION
*Coordinated mentoring, coaching, and motivational
programs for employees to meet organizational and
store goals; conducted performance evaluation to
provide appropriate recommendations for staff
development.
*Developed company policies and procedures that
promoted operational productivity and maximized
employee skills, performance, contribution and
business profitability.
*Spearheaded human capital planning efforts that
enabled senior and executive management to effectively
forecast, analyze, and manage talent resulting to
company efficiency, with the right number, type, and
quality of employees to achieve business strategies.
TRAINING AND STAFF DEVELOPMENT
*Managed the planning, development, implementation, and
evaluation of all training and development programs,
instructional materials, systems, policies, and
procedures.
*Ensured that training and development initiatives were
engaging, constructive, and motivational as well as
aligned with the strategic direction of business.
*Performed company-wide analysis of training
requirements, needs, and solutions in partnership with
the senior leadership that covered all company
functions, job descriptions, and profitability.
*Handled the evaluation of quality and value of all
available instructional materials, selecting and
developing learning management systems for course
tracking, attendance, completion, and certifications.
MANAGEMENT AND ADMINISTRATION
*Supervised project managers and directed the creation
of training solutions to meet business goals.
*Developed and articulated strategies that drove
business from a merchandise and a customer-oriented
perspective, implementing business plans that
maximized business opportunities.
*Created marketing strategies and exemplified
outstanding internal and external customer service
that drove store loyalty; improved branding strategies
resulting to increased sales.
*Led the development of financial goals, weekly sales
and payroll budgets, and performance expectations as
well as provided appropriate rewards for outstanding
performance of staff.
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PROFESSIONAL EXPERIENCE
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HOMETOWN AMERICA * Chicago, IL
Executive Director, Training and Development : 2010-2011
Led the conceptualization, design, and construction of a
company-wide training platform for an organization that
owns and manages over 55,000 home sites bridging 22 states.
*Developed visual standard operating procedures that
enhanced technical training, eliminated lengthy
manuals, and improved employee performance.
*Enhanced employee productivity and simplified
management supervision by creating training solutions
that addressed time management, performance gaps, and
organizational skill development.
*Designed an engaging training approach for technical
and soft skill training courses that transferred to
best real world business practices and organizational
profitability.
BURLINGTON COAT FACTORY CHICAGO * Burlington, NJ: 2000-2009
Corporate Manager, eLearning Curriculum Development and
Instructional Design: 2007-2009
Anticipated and met training needs for a retail
organization that improved overall organizational
performance and enhanced individual competence to achieve
competitive advantage.
*Pioneered the implementation of an eLearning
operational training program adopted by the national
retail organization in compliance with Sarbanes-Oxley
customized for 53 job descriptions and used by 28,000
employees across all business franchises in 46 states
and in Puerto Rico.
*Facilitated the attainment of 16% decrease in hourly
employee "turn" that led to significant training and
development savings.
Regional Operations Trainer | Auditor | HR Generalist
* Bloomingdale, IL: 2003-2007
Implemented and maintained a revised company-wide
operational training program for district, store,
operations, and merchandise managers that included employee
on-boarding, human resources, customer service, front-end
operations, sales floor operations, receiving operations,
facility operations, loss prevention, inventory control,
accounting, compliance, and sales.
*Piloted an effective regional training program for all
senior store management in the Midwest region.
*Authored and revised all operational training manuals,
including but not limited to, front-end POS,
accounting room, receiving, procurement, facilities
management, and customer service as well as Workbrain
time and attendance guidelines.
Senior Operations Manager * Bloomingdale, IL | Glenview,
IL: 2000-2003
Oversaw the day-to-day operations of big box retail
operations, including but not limited to sales, shrink,
compliance, customer service, and staffing.
*Consistently exceeded sales plan during tenure,
breaking all previous store records.
*Effectively carried out marketing strategies and
planning initiatives that exceeded sales plans while
operating within payroll budget.
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EARLIER CAREER
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General Manager | PRESIDENTIAL FITNESS, INC.
Northbrook, IL
Local Trader | THE CHICAGO MERCANTILE EXCHANGE (CME)
Chicago, IL
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EDUCATION/CREDENTIALS
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Bachelor of Science in Biological Science
University of Illinois * Chicago, IL
Professional in Human Resources Certification
HR Certification Institute: 2010
Instructional Design Certification
American Society for Training and Development: 2009
Corporate Trainer Certification
Burlington Coat Factory: 2003
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AFFILIATIONS/ACTIVITIES
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Swim Coach | Lake Zurich High School (2005-2007)
Member, Board of Directors | Jordan B. Ltd. (1997-1999)
Member and Advisor| Standard Investors Group (1998)
President | Newport Square Association (1993-1996)
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