Engineer Customer

Suresh Mewara

E-mail: **************@*****.***

Mobile no: - +91-931*******

Objective: -

• Innovation development and perfection of new and existing technologies in networking domains.

• To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced professional growth.

Education: -

 Senior Secondary from RBSE

 Certificate in computing from IGNOU

 ITI Electrical from Udaipur

 3 years Diploma in Computer Engineering from RVD University Udaipur

 Pursuing B.A from M.L.S.U. Udaipur (Final Year)

Certification

 Cisco Certified Network Associate (CCNA)

 Advance Diploma in Computer Hardware & Networking From Jetking Bangalore

 Microsoft Certified Professional(MCP)

 DELL Certified System Expert (DCSE)

Skill Summary: -

• Six years experience in IT.

Experienced in working with all kind Windows Operating Systems which involves System-

Administration, Networking & Software Support.

• Experienced in working with Team Environment & can also perform my skills best independently

Ability to upgrade myself immediately to the new emerging technology.

Hobbies & Interests:-

• Having hobby of gathering information about latest technology in Information Technology.

• Having interest in listing music & Making good friends.

Job Experience: -

• Duration May 2005- Till date

Organization CMS Computer LTD

Designation Customer Support Engineer

• Duration Dec..2002 – April 2005

Organization Sysnet Global Technologies P. Ltd.

Designation Customer Support Engineer

Technical Skill: -

Operating Platforms MS-DOS, Window 95, 98, NT, 2000 & XP (professional), 2003.

Network – Management Designing and implementing the computer Networks, handling Lease Lines and ISDN Connections, Switches, Hubs,

Hardware PC Maintenance and Troubleshooting. Installation & Maintain Line Printer, Passbook Printer, DMP Printer, Laser Printer.

Server Technology Win NT, Win 2000

Hotel Software Fidelio, POS, MMS

Projects details: -

1. CMS Infosystems Pvt.Ltd (25-04-2005 to till date)

Role: Senior Customer Support Engineer

Maintains various customers like Taj Lake Palace Hotel, HPCL, IOCL, Citi Corp, GE Money, Honda Motors (DMS Support), TNT, Citi Finance., IDBI Bank, Airtel, IndusInd bank ABN AMRO Bank, Bajaj Allianz Life Ins.New India Ins., Reliance Life Ins., ING Vysya Life Ins. TATA AIG, Magma Leasing, Kotak Bank, Indian Airlines, Adani Willmar, India bulls& other MNC or National Customers

I was successfully completed HPCL Automation project (31 sites in Udaipur Region) as Team leader.

In this project where HPCL outlets are connected to the systems, all details like how much product in tanks, how much selling from particular Pump. All the daily activity is showing on system

Job Responsibilities: -

 Provide the support all our field customer

 Maintaining all the clients’ system desktops, Servers.

 Update the server patches on Time to time

 Provide Planning and Implementation support of upcoming Technologies to our customer.

 Implementation and Management of LANs and WAN.

 Maintaining all the clients system.

 Provide online help to clients through telephonic or Remote Access.

Maintenance and repairing of all the printers Like DMP, Laser Printer, DeskJet Printer & Line Printer.

2. Sysnet Global Tech. P. LTD (Udaipur)(02-12-2002 to 24-04-2005)

Role: Customer Support Engineer

Job Responsibilities: -

 Coordination between SBI, Oberoi UdaiVillas Hotel, JK, & Other Corporate sector Administration and Sysnet administration.

 Provide Implementation support of Latest Technologies.

 Implementation and Management of LANs

 Data security and maintain Novell server and client always in working condition.

 Maintaining all Udaipur Division SBI Branches.

 Provide Online help to clients through telephonic. & providing solution for making presentation, uses of software (application/Business), Hardware, Printer.

 Provide Technical Support 24x7 at Trident-Hilton & Oberoi-Udaivilas.

Personal Details: -

Date of Birth April -5-1977

Father Name Mr. Bansi Lal Kalal

Marital Status Married

Permanent Address Opp Pawan Hotel, Kishore nager

Kankroli Rajsamand Raj 313324

Declaration:

I hereby declare that all the information furnished above is true to the best of my knowledge & belief.

Your Sincerely

Suresh Mewara

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