Customer Service Manager
Resume:
Susanne Cyr
Mississauga, Ontario
L4C 4B9
Objective:
My objective is to acquire a steady, permanent, full-time position (8am-4:30pm) with a salary of, no less than $30,000.00.
Skills:
Customer service Office skills
Professional Driving/delivery Previous childcare experience
Hands on labor Management problem solving
Minor plumbing knowledge WHIMS Training
Working with tools Money handling
Knowledge of Excel/Word Data Entry
Employment:
First Student (formerly Laidlaw)
(Wolfedale location)
3599 Wolfedale Rd.
Mississauga, Ont.
Part-Time School Bus Driver
Sept. 11/07 – Present
Operating a school bus in the Mississauga Area
Professional Driving Skills
Problem Solving
Operating/communicating on 2way radio
Customer Service (parents/students)
Use of a scanner (shuttle bus driver for UTM)
Filling Out Ministry Time Sheets
Cannon Hygiene
145 Shields Court
Markham, Ont.
Paula Doherty (Director Of Operations) x24
(formerly Initial Healthcare) Division Sold To Cannon Hygiene Jan. 01/06
A Division of Rentokil Initial Canada Limited
Service Coordinator/Office Help
Sept. 2005 – June 2006 (Left on Maternity Leave)
Dispatching Drivers
Data Entry
Handling Customer Calls
Creating Spread Sheets
Assisting with Many other Office Tasks
Servicing healthcare washroom equipment
Customer service
Installing new equipment
Driving around Toronto Area and the Niagara Region
Lifting moderate weight & use of standard/special tools
Handling of different chemicals
Time Management
Dealing with Staff Moral/Motivation
A Buck Or Two
4141 Dixie Rd. Mississauga
905-***-****-Veena (owner)
Part-Time Cashier/Unofficial Balloon Expert
Aug. 2002 -Oct. 2003
Handling Cash
Product Pricing
Customer Service
Filling Orders for Helium Balloons (loose and in Bouquets)
Doing some store displays (windows and shelves)
Stocking Shelves
Page 2
Rentokil Initial
7280 Victoria Prk. Dr. Markham
416-***-**** Service Manager - Lynda Horner
Healthcare Service Driver/Service Controller
September 1994 - January 2001(Maternity Leave)
Organizing routes
Dealing with customers face-to-face & via telephone
Some filing
Dealing with developing new computer system codes
Sales
Lifting moderate weight & dealing with chemicals
Some warehouse work
Travel to most of Ontario (Windsor - Ottawa & Mississauga- Ft. Erie)
Training new service drivers
David Roberts Food Corp.
Cashier/Supervisor
July 1994 - September 1994
Manning the cash register
Cleaning the store
Dealing with the warehouse staff
Ordering products
Mighty Dollar Inc.
Part-time Cashier
November 29/1993 - July 30/1994
Part-time Cashier
Cleaning the store
Opening/closing the store
Receiving deliveries
Rogers Video
Began as P/T; progressed to Assistant Manager
January 1991 - July 1992
Dealing with payroll
Scheduling of staff
Dealing with customer complaints
Conversing with head office
Suggestive selling of promotional products
Running employee incentive programs
Taking care of daily bank deposits
Education:
Faithfellowship Christian Academy: Sept. 1987 - June 1989
Bramelea Christian Academy: Sept. 1985 - June 1987
Queensway Christian School: Sept. 1984 - June 1985
Hobbies/Interests:
I mostly enjoy spending time with my husband, our daughter, and our families.
I also enjoy going outside in the nice weather, watching TV and doing things with friends (like playing cards).
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