Project Manager Customer Service

Saraswathy Narayanamoorthy ********@**********.***

Mobile: +1-302-***-****

SUMMARY

7+ years of IT experience in software testing (Automated and Manual) in the application areas of Web/Application Server, Client /Server and SIEBEL (CRM & SFA) Technology, with a wide domain knowledge in the Telecom, Energy & Utilities, Health care and Banking industry

Expert in developing test documents - Test Plan, Test Scripts, Test Matrix; reviewing test plans and scripts using Mercury Quality Center

Proficient in bug / defect tracking using Mercury Quality Center

Expertise in using Quick Test Professional (QTP) for regression and functional testing

Involved in Windows application testing, Web application testing and Siebel testing

Proficient in establishing QA procedures and Preparing Test Plans based on the project requirements

Skilled in GUI testing, Functional Testing, Regression Testing, Integration Testing and User Acceptance Testing, Oss/Bss Testing

Proficient in backend testing using Oracle & SQL on Windows

Excellent knowledge in all aspects of QA and development tasks in Windows, UNIX and web applications

Extensive knowledge of Software Development Life Cycle (SDLC) with expertise in business and functional requirements, document writing, data analysis and project management to final product development

Extensively experienced in Business Analysis, Quality Assurance and Business Acceptance Testing

Leadership Skills, Team Management, ISO standards, Quality Management, planning, software process improvement and working closely with client personnel

Excellent communication skills, versatile team lead and team player

EDUCATION

Diploma in Computer Science in SSI Technology - Chennai, India

Bachelor of Science - Mathematics - Meenakshi College for Women - Chennai, India - 2005

TECHNICAL SKILLS

Operating System Windows XP, MAC, UNIX

Programming Languages C, C++

Reporting Tools Crystal Reports 8.5 and MS-Access

Web HTML, JSP, VBScripts

Testing Tools Test Director, Quality Center 8.0, Microsoft Project Plan, Mercury Quality Center 8.2 (QTP)

Testing Environment Siebel CRM, Siebel SFA , Web Application, Appworx

Other Utilities WORD, EXCEL, POWER POINT

Sr. QA Analyst

Cbeyond Communications – Atlanta, GA Sep 2008 - Feb 2011

Cbeyond is the voice and broadband Internet provider built exclusively to serve small businesses. Cbeyond works exclusively with the growing entrepreneurial class of customers. Using Voice over Internet Protocol (VoIP) and a 100% Cisco network, Cbeyond delivers to small business customers (an entrepreneurial class of customer with 4-200 employees - generally using 4-48 phone lines) an integrated package of high quality local and long distance telephony services, high-speed, Internet-based applications for about the same price that small businesses typically pay for local and long distance phone service alone

Responsibilities:

Analyze requirements for Siebel CRM, SFA and Cbeyond Online applications by working with Business Analysis team and develop comprehensive test specifications

Test Case Preparation and Test Execution for Java based web application and Siebel application using Mercury Quality Center

Executed and created using XML .

Led 10 member team – for automated testing and manual testing

Develop Test plans for Script Creation and Execution

Develop test scripts for Siebel and web application and test execution using Mercury QTP

Review the test cases, test scripts and the execution reports

Maintain scripts for new builds

Generate test results and identify new features

Maintain all process related documents and status reports

Develop Execution Summary Report, DPP Report

Identify and report bugs in the application

System testing, Regression testing for Oss/Bss System

QA Analyst

PNM Resources – Irving, TX Jun 2007 – Aug 2008

PNM Resources is an energy holding company. Through its utilities - PNM and TNMP - and energy subsidiary - First Choice Power, PNM Resources serves electricity to 859,000 homes and businesses in NM and TX. In order to adequately support the enterprise over this period of time, PNMR proposed to upgrade the underlying technology stack for the systems. This upgrade will bring the individual components up to the most recent supported version, and will establish a consistent technology stack across all the application systems

Responsibilities:

Conducted discussions with Business Analysts and Configuration SMEs to create Manual Test Cases/Scenarios, Test Steps, Actual and Expected Results

Involved in Test Case Preparation and Execution using Mercury Quality Center

Involved in Peer Review for the test cases written for integration and functional testing as per the scenarios created

Tested the application using SQL Quries.

Used Quality Center extensively to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution

Involved in the Weekly Defect Status Meetings along with QA team and Development team.

Continuously streamlining and improving the testing life cycle to ensure test planning, execution, and reporting are effective and coordinated

Maintained the bug status for every release for management review

Generated Test results and identifying new features

Decided on the strategy and methodology for Manual testing

Identified various scenarios for functional and integration testing

Effort analysis for manual testing

QA Lead

MetLife - New York City, NY Nov 2006 - May 2007

MetLife Inc. through its subsidiaries and affiliates is a leading provider of insurance and other financial services to individual and institutional customers. MetLife provides Auto insurance, Life insurance, Disability insurance, Health insurance etc. It serves approximately 10 million individual households, organizations with 33 million employees and members. It also has international insurance operations in 13 countries. This project was to test their quotes application

Responsibilities:

Analyzed Business, Functional requirements and use case specification documents for different clients

Test plan, Test cases are prepared for different requirements

Developed Test Scripts based on the test cases written for the web application

Tested the whole application Manual and by using Automation tools

Used QTP for functional and regression testing of the application.

Updated / Added test cases as required depending on the change of the specification

Executed and modified test cases to suite different version of the application

Reported the activities to Project Manager and developers. Written test cases, testing them manually and automating test plans and scripts for regression testing using QTP.

Created documents for other tester’s use.

Tested the database tables for data integrity using SQL Queries

Involved in functional testing of the whole application

Attended weekly meetings on project status to report and get updates on the defects

QA Developer

Apollo Health Street Limited – Chennai, India May 2005 – Oct 2006

Worked on Healthcare Information Resource Planning System (HIREPS) developed by GE Medical Systems; HIREPS is R/3 tier architecture product, consists of Application Server, Database Server & Client System. This package provides the complete integration of all Hospital Services. This project involved different modules such as Reception, Registration, Admissions, OP & IP Billing, Dietary, House Keeping, Admin, MIS Reports, Wards & Emergency, Operation Theatre, Labs, and Cardiology & Radiology

Responsibilities:

Involved in Requirement collections, analysis, and documentation.

Involved in Manual Testing & Regression Testing

Testing the modules at site observing the user specific requirements.

Assisted in implementing a standard System Development Life Cycle for the project.

Involved in testing life cycle for recording bugs, writing the test cases and instituted Test Plan design.

Involved in meetings at various level with Business Users

Development of test cases based on the product specification

Testing done manually

Performed in Functional, System and Integration testing

Conducted Regression testing based on the bugs submitted in earlier build

Reported bugs and Follow up with the development team for bug resolution

Used Test Director for Bug reporting and Tracking

QA Developer

ISmart International Ltd – Chennai, India Mar 2004 – Apr 2005

ISmart International Ltd. is a group company of Zoom Enterprises which is a multinational company diversified in areas of infrastructure, Industrial Engineering, Information Technology, Telecom and ITES/BPO. This project dealt with development and deployment of the Central accounting system for one of the largest bank card providers in India allowing card members to view their credit card account information, make payments using their bank account, access other card member services including the ability to send secure messages to an ISmart Customer Service representative

Responsibilities:

Involved in requirement gathering and developed documentation for testing team

Developed Test cases in Test Director

Worked with development team in getting the database dump from various departments

Performed data test using data from flat files and analyzed the status

Participated in weekly meeting to report bugs / defects to development teams

Interaction with Onsite Manager regarding status of the Project and sending Daily Status reports.

Documented test cases, test results, test procedure and reported to QA manager

Tracked test results and defects in Test Director

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