Customer Service Supervisor

Samantha Branch

** ******* **.

Park Forest, IL *0466

219-***-****

E-mail: *************@*****.***

OBJECTIVE

To find employment in which I can make an immediate contribution that will utilize my skills and experience in a challenging environment that promotes career development.

EDUCATION

Westwood College of Technology, Calumet City, Illinois October 2003

Associate of Applied Science in Computer Programming

TECHNICAL SKILLS

Implemented programs using C++, Java, and Visual Basic

Created web pages using HTML and Java Script

Utilized commands in UNIX and DOS

Constructed databases using SQL

Repair computer hardware

Proficient in Microsoft Word, Excel, Access, and PowerPoint

PROFESSIONAL SKILLS

Good communication skills

Excellent customer service

Great organizational skills

Time management skills

Able to handle a variety of tasks

Dependable and reliable

Self-starter

EMPLOYMENT

Canon Business Solutions, Schaumburg, Illinois March 2009 to Present

November 2003 to February 2006

Contract Representative

Manage major accounts to ensure proper billing

Familiar with Oracle and AS400 database

Set-up and maintain customer contracts in system

Work with customers to make adjustments and resolve billing issues

Develop customer relations

Customize billings to accommodate special requests

Reconcile accounts

Utilize Microsoft applications

Allied Waste, Crown Point, Indiana September 2008 to March 2009

Collection Temp

Create spreadsheets for research

Make collection calls

Address and close F2 notes

Maintain files

Assist supervisor with administrative duties

Familiar with Infopro, Trux, and Novell Groupwise

Update account information

Handle customer concerns

Harris Bank, Gary, Indiana February 2006 to April 2008

Part-Time Senior Teller

Handle customer transactions

Balance cash drawer

Identify customer needs

Respond to customer inquiries

Resolve customer complaints and problems

Vogue Cleaners, Hammond, Indiana May 2001 to November 2003

Clerk

Accurately perform closing procedures

Manage and collect invoices to correctly balance cash register

Handle customer concerns in a timely and polite manner

Maintain store appearance

Successfully address customer issues over the phone regarding customer orders

Utilize store software program to effectively and efficiently enter data into the computer

REFERENCES Available upon request

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