Engineer Customer Service
Resume:
Alturas de Flamboyan
Bayamon, P. R. 00959
Mobile 787-***-****
E-mail ****.*********@*****.***
Ricardo A. Lopez
Objective Obtain an engineering or customer service position within the telecommunications industry where I can be challenged and where my skills and expertise can help the department and company succeed.
Education 1980 – 1983 Fayetteville Technical Institute Fayetteville, N. C.
Associate degree in Electronics Engineering
Languages Fluent in Spanish and English
Work experience
04/11 - present ADEXTelecom
Network Integration
• Contracted to Ericsson integrating new EBSCs and EBSC extensions (CPDS, CSVS and CBRS) nodes in the Sprint Network.
06/83 – 06/09 Nortel Networks
Positions held within Nortel Networks:
09/03 - 06/09 Nortel Networks Sunrise, FL
Network Integration
• Integration and upgrades on wireless (CDMA and GSM) and carrier networks, including DMS-MTX, ATCA, ERS8600, PP15K, SSL, SST, CBM, SDM, CS2K and NSM.
04/2001 – 09/2003 Nortel Networks Sunrise, FL
Network Engineer
• System Application Engineer for TDMA, GSM and carrier DMS systems. Performed routing and hardware translations on DMS family switches (DMS100 DMSMTX).
01/2000 – 04/2001 Nortel Networks Mexico City, MX
Integration Engineer (ex-pat)
• CDMA/MTX routing and SS7 translations for the Unefon network. Implemented feature such as OTAF, SMS, WPP and Voicemail. Resolve networks issues, signaling and voice services through PP8600, New Bridge and PDMX equipment.
01/1993 – 01/2000 Nortel Networks Sunrise, FL.
Senior Technical Support Engineer
• Provide technical support and assistance to Nortel Networks customer in the Caribbean and Latin America markets. This position included providing emergency assistance 24 /7. In this position I also had to writing software patches to fix software problems, within the DMS International switch. On site assistance was provided to CALA customers, as needed on Nortel DMS100/200 International, DMS250, DMS300 and DMSMTX systems. Also performed VO of international loads.
04/1991-01/1993 Nortel Networks RTP, N. C.
Software Delivery VO Engineer
• Develop and verify software delivery tools for software upgrade in the Japanese market. This included writing tools to support 4 BCS upgrade.
09/1988 – 04/1991 Nortel Networks RTP, N. C.
Software Delivery Engineer
• Perform software upgrades on Nortel DMS systems. Analyze and trouble shoot software and hardware problems during and after software upgrades.
06/1983 – 09/1998 Nortel Networks RTP, N. C.
Technical Support Specialist
• Supported the Component Engineering lab in RTP. Duties included the building and programming of test equipment to test different component vendors to insure they met Nortel Networks specs.
12/1975 – 04/1980 US Army Fayetteville, N. C.
Sargeant US Army
• Squad leader in the 82nd Airborne Division. Watched over squad training and welfare
References upon request
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