Customer Service Manager
Resume:
Kevin M. Johnston
**** ***** ********* ****, ******, NC 28650
h6d1t1@r.postjobfree.com
SUPERINTENDENT/FOREMAN
Profile
Synopsis of Achievements
Employment
• More than 8 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Excellent ability to coordinate events for magazines.
• Ability to train, motivate, and supervise employees.
• Develop new marketing procedures and strategies.
• Expertise in researching and developing new products.
• Increased sales 25% in 8 mos.
• Acquired two major distributors within 6 weeks.
• Proactive planning led to notable increase in morale in all departments.
• Created easy-to-read spreadsheets for distributors.
• Put together 3 successful ATV race teams
• Factory rider for: Kawasaki, Arctic Cat, and KYMCO
Green Ball Corporation, Long Beach, CA 2008 – 2010
National Accounts Manager
• Work with 14 distributors and 5 OE’s.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Manage the sponsorship and contingency programs for all racing events.
• Oversee all trade shows personally and ATV events with our 40’ truck and trailer.
KYMCO USA, Spartanburg, SC 2006 - 2009
Race Team Manager
• Picked race team riders.
• Put together all team sponsors/funding packages.
• Organized contingency package.
• Built machines for Indy Trade Show and other trade shows.
• Worked with KYMCO Taiwan on research and development.
Education
References Furnished Upon Request
McAninch, Des Moines, IA 2005 - 2008
Construction Superintendent
• NC 16 Hwy Project
• Supervised up to 50 people.
• Instrumental in saving money by being efficient.
• Trained operators on how to do proper maintenance on equipment.
• Educated operators on how to use GPS equipment.
Earnhardt Grading, Huntersville, NC 2004 – 2005
Grade Foreman
• Marshall Steam Plant Project
• Shot grade for: Fine grade and cut/fill.
• Ran equipment when needed: dozer, track hoe, motorgrader.
F.T. Williams, Charlotte, NC 2000 – 2004
Superintendent
• 12 mile Residential State NC Road Project
• 14 mile I-77 State NC Design Build Road Project
• Scheduled: dirt crews, subcontractors, pipe crews, pavers.
• Ordered pipe
Rifenburg, Raleigh, NC 1998 – 2000
Foreman
• 8 mile State NC Road Project
• Scheduled all phases from dirt to pipe to asphalt.
• Shooting grade was specialty.
F.T. Willaims, Charlotte, NC 1995 – 1998
Operator to Grade Foreman
• Operated: scraper, dozer, track hoe, track loader, rubber tire loader
• Grade Forman for “commercial work”.
• Ran crews up to 25 people.
United States Army 1990 - 1993
Poland Central High School 1986 - 1990
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