Customer Service Engineer

Curriculum Vitae

Nitesh.P.Jadhav

Email Id: ******.******@*****.***/************@***.***

Mobile No = 989-***-****/983-***-****

Career Objective

With my exposure to customer service, I look forward to being an integral part of a growth oriented team, where I can effectively use a combination of skill, knowledge and experience to further my goals in becoming an important part of your prestigious organization.

Personal Statement

• Aspire to reach the potential

• Ability to adjust with people, circumstances and responsibility, with a drive for result through self motivation.

• Good analytical and Inter-Personal skills

Professional Experience

Organization :- V Care It Services & Solutions Pvt Ltd. (Nokia Service Centre)

Designation :- Service Incharger/Service Engg

Duration :- From April 2006 To Till Date

Job Profile :- • Managing Technical Repair Center (TRC)

• Maintaining daily technical analysis report

• Take Care Of Warranty as well as Out-Warranty Handset repair

• Solving escalated cases and accordingly giving feedback to Nokia and customers / dealers

• Maintaining MSL of Centre.

• Building& maintaining relationship with dealers and customers.

• Handling Care line Escalation

• Handling a Team of 15 member’s which includes Engineer’s as well as customer care officers

Educational Qualification

Diploma in Electronic Engineering

• Computer knowledge in MS Office, E-mail & Internet

Special Events

• Attend Nokia E-Learning Diploma Courses

Personal Information

Name :- Nitesh P Jadhav

Address :- R.S.D.F Sankalp Vasahat ,

Veer Mata Bhosle Marg,

Mankhurd

Mumbai-400043

Mobile Number :- 989-***-****/983-***-****

Date of Birth :- 16th April 1988

Nationality :- Indian

Marital Status :- Single

Mother Tongue :- Marathi

Languages Known :- English, Hindi and Marathi

Passion :- Listening to music & updating knowledge in latest mobile technology an also like to do social work .

Strengths :- • Good communication skills

• Effective leadership

• Excellent working capacity

• Creativity

Date:19/06/2011

Place: - Mumbai

Signature

(Mr. Nitesh.P.Jadhav)

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