Management Service

Objective

I am a highly enthusiastic and very talented service-focused Social Worker and Program Coordinator with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations.

Skills Summary

• Excellent personal motivation with a proven ability to work independently and to build and work collaboratively in a strong team concept environment.

• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.

• Well developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills.

• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.

• Qualified in Industrial First-Aid Level II application and care.

• Excellent analytical skills with the ability to analyze situations accurately and effectively.

• Strong computer skills in Microsoft Word and SPSS for Windows.

Employment History

Windsor Manor Retirement Community Glendale, CA September 2010 – Present

Social Work Internship

Create and engage elderly adult residents in activities

Perform psychosocial assessments on residents

Case Management skills intake and case note

Facilitate groups

Visit and socialize with residents

Knowledge of human development theories

Develop group treatment plans

Process recording

SPSS

Alhambra Community Retirement Home Alhambra, CA September 2009 – Present

Social Work Volunteer

Provide assistance to elderly adults

Socialize with residents

Work with Alzheimer patients

Develop group treatment plans

East Los Angeles College Los Angeles, CA July 2008 – March 2009

ESL Tutor

Tutored student in English

Helped students with homework

Helped students with reading and conversing

Attended training workshops

East Los Angeles College Los Angeles, CA June 2007 – March 2008

Front Desk Support

Developed new customer management systems

Operated and controlled online appointment system

Provided telephone service for all customers

Greeted everyone cheerfully

Scheduled appointments

Assisted students with questions about services and computers

Repaired and supported lab’s network

Entered customer data for reference of services

Provided and created invoices for customers

Managed filing system

Functioned registers promptly and efficiently

Education

Cal State Los Angeles – Los Angeles, CA

Bachelor of Social Work June 2011

Certificate of Applied Gerontology December 2011

East Los Angeles College – Los Angeles, CA

General Education/AA Degree June 2009

Other Qualifications

• Bilingual in English and Arabic

• CPR and First Aide.

References available on request.

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